Director of Communications

Capital One

. Lead the overarching external communications strategy for Capital One Travel .

Posted 11/4/2026full-timeUnited StatesLead💰 $190,300 - $236,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in external communications strategy, crisis communications, and thought leadership within the travel industry. Proven ability to elevate brand positioning and secure high-value media partnerships while leading teams effectively.

Highest-signal resume keywords

External Communications StrategyCrisis Communications ManagementThought Leadership DevelopmentPeople LeadershipTravel Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Message DevelopmentPositioningSpeechwritingChange ManagementMedia Relations

Soft Skills

Strategic ThinkingProblem-SolvingCollaborationInterpersonal SkillsCoaching Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Travel IndustryPublic RelationsLuxury HotelsPremium Cruise LinesElite Tour Operators

About the role

Key responsibilities & impact

Lead the overarching external communications strategy for Capital One Travel
Elevate Capital One Travel’s reputation from a value player to a sought-after premium travel brand
Serve as strategic external communications lead for the Head of Capital One Travel
Craft external communications, including message development, positioning, and speechwriting
Build a thought leadership platform establishing leadership in the travel industry
Leverage travel and lifestyle media relationships to secure high-value earned media
Use brand positioning to attract and secure partnerships with luxury hotels, premium cruise lines, and elite tour operators
Monitor global events, macroeconomic shifts, and travel industry trends
Position Capital One Travel against competitors and proactively adapt its narrative
Anticipate, assess, and manage communications around global crises and travel disruptions
Develop communication campaigns supporting adoption of the Capital One Travel app
Collaborate across the Premium Products and Experiences business and integrate the travel narrative with Capital One’s premium lifestyle portfolio

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 8 years of experience in External Communications or Public Relations
At least 8 years of experience in People Leadership
At least 5 years of experience in the travel industry
8+ years of experience in External Communications or Public Relations for a leading Travel Brand (preferred)
4+ years of experience managing large-scale change management and crisis communications (preferred)
Proven ability as a strategic thinker and problem-solver
Strong collaboration, interpersonal, and coaching skills
Strong organizational and prioritization capabilities
Must comply with Capital One’s hybrid policy regarding required on-site presence at the designated office location
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Hybrid work arrangement