Director of Hospitality, Retail Experiences

Capital One

. Lead the customer-facing, multi-unit food and beverage program in Capital One’s nationwide Café network .

Posted 10/14/2026full-timeUnited StatesLead💰 $187,300 - $256,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multi-unit food and beverage operations, developing strategic marketing plans, and managing team performance to drive profitability and customer satisfaction. Proven ability to integrate food and beverage offerings into promotional campaigns while maintaining operational standards and accountability.

Highest-signal resume keywords

Food And Beverage Program LeadershipMulti-Unit Operations ManagementStrategic Marketing PlanningPeople LeadershipBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food And Beverage Menu DevelopmentOperational AuditsPerformance ManagementKPI TrackingOKR Management

Soft Skills

Problem SolvingInfluencing SkillsCoaching And DevelopmentStorytellingPresentation Skills

Certifications & Qualifications

Bachelor’s DegreeMilitary Experience

Industry Keywords

Hospitality ConsultingFast-Casual EnvironmentPromotional CampaignsCustomer FeedbackService-Level Agreements

About the role

Key responsibilities & impact

Lead the customer-facing, multi-unit food and beverage program in Capital One’s nationwide Café network
Set the vision and strategy for food and beverage offerings, promotional and marketing plans, and frontline readiness
Partner with Visual Merchandising, Marketing, Programming, Retail Design, Strategy, Product, and Frontline teams
Manage the performance of the third-party operator and coffee partner
Lead an internal team of approximately 5–7 associates
Develop and evolve food and beverage menu offerings
Set and maintain operating standards and standard operating procedures across the nationwide network
Drive frontline readiness, promotional and marketing plans, and operational adjustments
Oversee customer feedback, mystery shopping, and operational audits
Manage partner service-level agreements and operational accountability
Integrate food and beverage into seasonal campaigns, in-café events, promotions, and programming
Coach and develop the internal team
Manage the food and beverage program budget and drive profitability
Track team KPIs and OKRs and conduct regular business reviews with senior leadership

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 5 Years of experience leading projects in a corporate or hospitality environment
At least 5 Years of people leadership experience
7+ years of experience in strategic scaling of retail or hospitality operations in a multi-unit setting (preferred)
Hospitality consulting experience in a high quality fast-casual environment (preferred)
Proven experience in storytelling, deck building, and presenting in a leadership setting (preferred)
Excellent problem solving and influencing skills (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for qualified applicants