Director, Product Designer – Bank Self-Servicing Design

Capital One

. Lead Bank Self-Servicing Design within Capital One’s Experience Design organization .

Posted 10/28/2026full-timeUnited StatesLead💰 $209,500 - $286,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading design teams and driving design strategy aligned with business objectives, while optimizing tools and platforms for high-impact design projects. Proficient in developing design artifacts and collaborating with cross-functional partners to enhance user experiences across multiple channels.

Highest-signal resume keywords

Product DesignDesign StrategyTeam LeadershipFigma ProficiencyInterdisciplinary Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DesignContent DesignUX/UI DesignDesign SystemsPrototypingBusiness Case DevelopmentHigh-Fidelity DesignJourney MappingVision StoriesChatbot Frameworks

Soft Skills

Exceptional CommunicationRelationship BuildingPeople ManagementTeam DevelopmentInterpersonal Skills

Tools & Technologies

Web TechnologiesMobile TechnologiesDesign ToolsPrototyping ToolsDesign Frameworks

Industry Keywords

AI-Enabled ExperiencesSelf-Servicing DesignCross-Functional CollaborationHigh-Impact Design ProjectsStakeholder Presentation

About the role

Key responsibilities & impact

Lead Bank Self-Servicing Design within Capital One’s Experience Design organization
Spearhead expansion of AI-enabled experiences across multiple self-servicing channels
Lead deployments across multiple channels and use cases beyond initial proof-of-concept pilots
Grow and lead a high-performing design team
Define chatbot frameworks, conversational flows, and AI-to-human handoffs
Lead high-impact, highly complex design projects
Define and drive design strategy aligned with organizational vision and business objectives
Collaborate with designers, research teams, Product leadership, Tech leadership, and cross-functional partners
Oversee and optimize tools, platforms, frameworks, and design systems
Develop design artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
Present work to senior stakeholders and make complex concepts accessible
Connect teams, portfolios, platforms, and lines of business to drive coherent experiences and accelerate delivery

Requirements

What you’ll need

At least 8 years of experience in a product design role
At least 3 years of experience leading design teams
Strong portfolio demonstrating leadership, process, results, and impact
Experience with product design, service design, design strategy, and content design
Experience leading product design teams across UX/UI, strategy, content, and research from strategy through market delivery
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines
Experience working within a design system
Proficiency with web and mobile technologies and platforms
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development
Exceptional written and verbal communication skills
Exceptional interpersonal and relationship-building skills
Exceptional people management and development skills
No employer-sponsored immigration or work authorization support available

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being