Director, Product Management – Customer Management Platform Lead

Capital One

. Lead the line and balance transfer teams, including 4–6 direct reports and partnerships with multiple technology teams .

Posted 9/18/2026full-timeMcLean • Illinois • United StatesSenior💰 $209,500 - $286,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on delivering consumer-facing digital products and leading cross-functional teams. Proven ability to translate business strategies into innovative solutions while ensuring operational excellence and customer readiness.

Highest-signal resume keywords

Product Management ExperienceCross-Functional Team LeadershipConsumer Facing Digital ProductsStrategic Vision DevelopmentProblem Identification and Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyBusiness AnalysisExecution ExcellenceRisk MitigationTeam Development

Soft Skills

CoachingCollaborationCommunicationOrganizational Alignment

Industry Keywords

Customer NeedsAudit-ReadyTechnology LeverageInnovative SolutionsOperational Management

About the role

Key responsibilities & impact

Lead the line and balance transfer teams, including 4–6 direct reports and partnerships with multiple technology teams
Deliver high-leverage capabilities and updates critical to evolving the business
Define and refine the vision for the next-generation platform supporting line strategies
Recruit, coach, and develop product team members
Ensure the business area is well-managed and audit- and customer-ready
Reimagine product solutions around internal and external customer needs
Deliver outcomes through leverage and execution excellence
Leverage technology for innovative and resilient solutions
Identify and resolve complex problems while mitigating product risks
Lead cross-functional teams and drive organizational alignment

Requirements

What you’ll need

Bachelor's degree in any field
At least 5 years of Product Management experience
Experience translating business strategy and analysis into consumer facing digital products (preferred)
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities