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Director, Product Management – Customer Management Platform Strategy Lead
Capital One. Steer the strategic vision for how Capital One manages relationships with millions of customers .
Posted 9/18/2026full-timeNew York City • Illinois • United StatesSenior💰 $209,500 - $286,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management with a focus on customer management platforms and technology ecosystems. Proven ability to lead cross-functional teams and drive innovation through human-centered and technology-driven problem-solving.
Highest-signal resume keywords
Product Management ExperienceCustomer Management PlatformsDigital Product DevelopmentCross-Functional Team LeadershipStrategic Vision Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Transformational LeadershipIntegrated Problem-SolvingOrganizational Alignment
Industry Keywords
Customer Management TechnologyInnovation InitiativesBusiness StrategyConsumer Facing Products
About the role
Key responsibilities & impact- Steer the strategic vision for how Capital One manages relationships with millions of customers
- Drive innovation and strategy for customer management platforms
- Refine work for multiple platform projects supporting enterprise-wide innovation initiatives
- Help shape a potential complete rebuild of customer management technology ecosystems
- Deliver technology ecosystems that provide customers with the right offers and experiences
- Lead cross-functional teams to solve customer problems and drive organizational alignment
- Apply human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership practices
Requirements
What you’ll need- Bachelor's degree in any field
- At least 5 years of Product Management experience
- Experience translating business strategy and analysis into consumer facing digital products (preferred)
- Applicants must not require new employment authorization sponsorship from Capital One
Benefits
Comp & perks- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them