Director, Project Management – Design Operations

Capital One

. Create strategy and lead a team through high-priority projects for Capital One .

Posted 9/15/2026full-timeMcLean • California • United StatesLead💰 $187,300 - $256,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project and program management, particularly in design deliverables and operations management, with a strong focus on human-centered strategy and cross-functional collaboration. Proven ability to lead teams, develop operational strategies, and implement design standards to drive organizational impact.

Highest-signal resume keywords

Project ManagementPeople ManagementDesign Development ProcessesHuman-Centered StrategyPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperations ManagementDesign Tools ManagementDesign SystemsDesign QualityDesign MeasuresProcess ImprovementChange ManagementPDLCSDLC

Soft Skills

Exceptional CommunicationCollaboration SkillsProblem SolvingInfluencing Skills

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Human-Centered DesignDesign StandardsOperational ExcellenceCross-Functional TeamsDesign Program Management

Tech Stack

Tools & technologies

PMPSDLC

About the role

Key responsibilities & impact

Create strategy and lead a team through high-priority projects for Capital One
Collaborate with leaders and stakeholders to influence results impacting the company’s bottom line
Lead projects from day one alongside key stakeholders across the company
Develop operational strategy for complex challenges in a large, growing design organization
Advise and influence design, business, and peer leaders on operational excellence
Develop and manage cross-functional teams of design program managers, operations professionals, designers, and project resources
Lead adherence to and evolution of design standards, practice management, delivery principles, and processes
Provide functional leadership on human-centered strategy, research, alignment, analysis, process improvement, and change management
Collaborate with product, engineering, and cross-functional partners to improve products and experiences
Advocate for the design process across the business
Partner with design leadership to scale organizational impact
Craft and execute operational strategy for allocation, resourcing, and prioritization
Bring order to complex programs, maintain portfolios, and drive design work forward
Develop and manage metrics for design impact and experience-team health
Partner with enterprise teams to implement human-centered operational programs

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 8 years of project management experience
At least 3 years of people management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Masters / MBA degree (preferred)
10+ years of project or program management of design deliverables and operations management (preferred)
4+ years of people management experience (preferred)
5+ years managing design teams (preferred)
4+ years using and managing design tools (preferred)
3+ years working with corporate teams (preferred)
Experience working directly with designers, researchers, and strategists (preferred)
Expertise in design development processes (preferred)
Expertise in understanding the PDLC/SDLC (preferred)
Expertise in design systems, design quality, and design measures (preferred)
PMP, Lean, Agile or Six Sigma certification (preferred)
Exceptional communication and collaboration skills (preferred)
Excellent problem solving and influencing skills (preferred)

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them