Director, Project Management – Global Payment Network

Capital One

. Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem .

Posted 10/23/2026full-timeUnited StatesLead💰 $187,300 - $256,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in modernizing technical documentation through AI integration and process optimization, while effectively managing teams and aligning cross-functional objectives within the financial services sector.

Highest-signal resume keywords

Project ManagementPeople ManagementAI/LLM IntegrationTechnical DocumentationProcess Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingDocumentation as CodeAI Systems DesignData MigrationValidation MechanismsQueryable Technical StandardsProcess OptimizationGenerative AIReal-Time Consultative SupportDocumentation Frameworks

Soft Skills

Influencing SkillsArticulating Technical StrategyCross-Functional AlignmentMentoringFostering Technical Excellence

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Financial ServicesFinTechTransaction ProcessingNetwork ComplianceDigital Transformation

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem
Transition technical writing to documentation as code using Generative AI for content generation, validation, and accessibility
Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle
Design AI systems that ingest technical specifications and provide real-time consultative support to internal and external partners
Oversee migration of legacy manuals to structured, AI-ready data formats
Implement validation mechanisms to ensure accuracy across technical specifications
Partner with the Network Policy team to align business regulations with technical documentation
Translate modernized rules into queryable, AI-ready technical standards and maintain a single source of truth for network compliance
Drive organizational alignment with Network Product & Platforms objectives and Transaction Processing goals
Test, develop, and deploy AI-driven interfaces allowing developers and stakeholders to chat with documentation
Build and mentor a high-performing team of associates
Foster technical excellence, process optimization, and AI literacy

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 5 years of Project Management experience
At least 3 years of People Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech
Preferred: 5+ years of People Management experience, with a proven track record leading teams through significant change or digital transformation
Deep understanding of modern documentation frameworks
Experience with AI/LLM integration in an enterprise environment
Exceptional influencing skills and ability to articulate technical strategy to senior leadership
Ability to align cross-functional teams around a common vision
PMP, Lean, Agile, or Six Sigma certifications preferred

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable workplace accommodations
Equal opportunity and non-discrimination protections