Manager, Associate Relations Consultant

Capital One

. Investigate and resolve manager and associate issues .

Posted 11/10/2026full-timeRemote • Virginia • United StatesMid-Level💰 $138,100 - $157,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving employment-related issues, providing guidance to associates and leaders, and ensuring compliance with employment law and practices. Strong ability to analyze case data, identify trends, and collaborate with various stakeholders to enhance organizational processes.

Highest-signal resume keywords

Client Management ExperienceHuman Resources ExperienceEmployment Law KnowledgeHuman Resources Management CertificationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingConflict ResolutionProblem-SolvingGuidance

Certifications & Qualifications

Human Resources Management Certification

Industry Keywords

Employment PracticesLegal CompliancePerformance IssuesHarassment InvestigationDiscrimination InvestigationWrongful TerminationPolicy ReviewAssociate Experience

About the role

Key responsibilities & impact

Investigate and resolve manager and associate issues
Resolve issues by acting as a coach and providing guidance
Help people leaders, associates, and business leaders reconcile conflicts and disputes
Provide associates with an objective and knowledgeable resource for challenging employment, performance, and policy issues
Partner with Legal, Benefits, Office of Corporate Investigations, and Security Operations to ensure legal and regulatory compliance and identify solutions
Investigate and resolve formal employment complaints, including harassment, discrimination, and wrongful termination
Review departmental case data to identify trends and recommend action plans for business units
Partner with line-of-business HR Business Partners to enhance people leader capabilities
Review policies and procedures supporting the associate experience
Act as a role model and champion for Capital One values
Participate in internal projects that improve processes through cross-functional partnership and integrative problem-solving
Apply knowledge of employment law and employment practices

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 3 years of client management experience
1+ year of Human Resources experience (preferred)
Human Resources Management certification(s) (preferred)
Knowledge of employment law and practices (preferred)
5+ years of experience working in a team environment and collaborating with multiple stakeholders (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities