Manager – Joining Product Operations

Capital One

. Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth .

Posted 9/30/2026full-timeMcLean • Virginia • United StatesMid-LevelSenior💰 $151,900 - $173,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational deliverables, vendor relationships, and compliance within talent acquisition and HR technology. Proficient in developing documentation, training materials, and data analysis to enhance operational efficiency and decision-making.

Highest-signal resume keywords

Product Operations ManagementVendor Relationship ManagementOperational Data AnalysisSOP DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Deliverables ManagementUser Documentation CreationTraining Framework DevelopmentData VisualizationProcess Management

Soft Skills

Cross-Functional CollaborationProblem-SolvingCommunication

Tools & Technologies

TableauQuickSightExcel

Industry Keywords

Talent Acquisition OperationsHR TechnologyService Level AgreementsRegulatory ComplianceAgile Methodologies

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth
Establish reporting, SLA tracking, and operational visibility across production workflows
Serve as the primary operational point of contact for production escalations, diagnose issues, and drive cross-functional resolution
Partner with Product Management on product roadmaps, operational readiness, and feature rollouts
Modernize and maintain user-facing documentation, SOPs, and self-serve resources
Develop, update, and maintain training frameworks and learning assets for recruiting teams, hiring managers, and operations staff
Manage third-party technology vendor relationships, performance standards, SLAs, and reliable data access
Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across talent acquisition data pipelines and vendor integrations

Requirements

What you’ll need

Bachelor’s Degree or Military Experience
At least 3 years of experience in product operations, business operations, tech operations, or process management
At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications
At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows
At least 2 years of experience analyzing operational data or system metrics to inform business decisions
2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (preferred)
Demonstrated success managing third-party vendor relationships, service level agreements (SLAs), and regulatory/compliance requirements
Strong cross-functional collaboration skills, with experience partnering alongside Product, Tech, Risk/Legal, and business stakeholders
Familiarity with process improvement frameworks, Agile methodologies, or project management practices
Experience building data visualizations or reporting dashboards (e.g., Tableau, QuickSight, Excel) to track operational health and SLAs
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being