Manager, Learning Experience Design

Capital One

. Lead a team of Learning Experience Designers .

Posted 9/18/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and developing comprehensive learning experiences across digital and in-person modalities, with a strong focus on adult learning principles and measurable outcomes. Proven ability to lead teams, mentor designers, and integrate innovative tools into learning workflows.

Highest-signal resume keywords

Learning Experience DesignPeople LeadershipAdult Learning ExpertiseELearning DevelopmentProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Experience DesignELearning DevelopmentInstructor-Led TrainingLearning Journey DesignContent DevelopmentUser Insights AnalysisEngagement AnalyticsLearning Standards DevelopmentDigital Learning PlatformsTraining Material Creation

Soft Skills

CollaborationMentoringIndependent WorkAdaptabilityCommunication

Tools & Technologies

Artificial Intelligence ToolsDigital Learning Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Learning and DevelopmentLearning EcosystemsBusiness Requirements TranslationOrganizational Guideline ComplianceMatrixed Organization

About the role

Key responsibilities & impact

Lead a team of Learning Experience Designers
Build comprehensive learning ecosystems supporting product management, technical, data, and specialized line-of-business teams
Translate complex business requirements into intuitive, engaging, and measurable learning content
Oversee a diverse portfolio of learning initiatives
Partner with strategic advisors, business leaders, program leads, and HR partners
Mentor designers in creating eLearnings, instructor-led training, workbooks, and digital platforms
Infuse artificial intelligence tools into creative and operational workflows
Develop the skills of direct reports and establish learning design excellence standards
Use a product mindset to iterate and improve learning based on user insights, engagement analytics, and business outcomes
Own intake and prioritization of learning design initiatives
Create project roadmaps aligned with business impact
Translate complex product, technical, and specialized business concepts into tailored learning solutions
Build infrastructure ensuring consistent learning design output and organizational guideline compliance

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of people leadership experience
At least 5 years of experience designing and developing learning experiences across digital and in-person learning and development environments
Deep expertise in adult learning in a large, matrixed organization
Hands-on experience designing end-to-end learning journeys across eLearning, instructor-led training, workbooks, and other modalities
Ability to work independently and collaboratively in ambiguity
Ability to translate high-level business goals into structured, actionable learning paths
Strong connection to the learning and development field
Ability to research, evaluate, and share relevant industry trends
Preferred: 5+ years of experience as a people leader leading Design teams
Preferred: 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in-person learning environments
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them