Manager – Process Management

Capital One

. Deliver flawlessly executed processes that improve business efficiency, drive results, and support customer needs .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in process and project management, with a focus on data analysis and operational efficiency. Proven ability to lead teams, improve processes, and communicate insights effectively to senior leadership.

Highest-signal resume keywords

Process ManagementProject ManagementData AnalysisLeadership SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MartsData VisualizationProcess ImprovementForecastingMetrics DesignCritical ThinkingAgile MethodologyInventory ManagementSupplier Performance MonitoringProcess Analysis

Soft Skills

Attention to DetailTeam MotivationCommunication SkillsCollaborationInfluencing Decisions

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Operational EfficiencyCustomer OutcomesStakeholder EngagementInsights into Action StrategyPerformance Integrity

About the role

Key responsibilities & impact

Deliver flawlessly executed processes that improve business efficiency, drive results, and support customer needs
Lead the Card Inventory process, including monthly forecasting for all product lines and timely ordering of cards and collateral
Ensure efficient delivery of card packages to customers
Establish and modify processes while collaborating with leaders and stakeholders
Lead a small team and ensure proper accounting and supplier performance related to Inventory and Manufacturing
Monitor data and process trends, and establish benchmarks or thresholds for data and performance integrity
Enhance forecasts and predict supplier capacity needs
Monitor stock and place orders to avoid stock-outs
Monitor PO usage and validate invoices
Mine data for crucial organizational information
Identify and implement process, data, and reporting improvements
Improve operational efficiencies and effectiveness
Conduct process analysis and testing
Build data solutions, tools, and capabilities for supplier forecasting
Set strategic direction and develop a roadmap of targeted initiatives
Create an internal data and “Insights into Action” strategy
Build relationships with stakeholders to influence decisions and alignment
Present insights and recommendations to senior leaders
Collaborate with business leaders, operations, risk, product, technology, audit, legal, compliance, ESM, and intent stakeholders
Gather insights to inform strategic priorities
Design and produce efficiency and effectiveness metrics
Drive process improvements aligned with customer outcomes
Analyze, identify, and correct data issues
Provide subject matter expertise on processes in projects and meetings

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 3 years of experience in process management
At least 3 years of experience in project management
At least 3 years of experience in people management
At least 3 years of experience in relationship management
Strong expertise in data marts, data visualization, and collecting and sharing meaningful insights
Demonstrated ability to improve company processes, saving time and resources
Strong data and analytical skills and attention to detail
Ability to adapt to a dynamic agile environment
Strong leadership skills and ability to drive and motivate a team
Ability to interpret and communicate trends and recommendations to Senior Leaders
Exceptional critical thinking skills
Bachelor’s Degree preferred
Lean certification or Six Sigma certification preferred
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them