Manager, Process Manager – Network Product Documentation

Capital One

. Author, maintain, and publish technical specifications, supplemental guides, and user-friendly documentation for technical and non-technical audiences .

Posted 9/29/2026full-timeUnited StatesJuniorMid-Level💰 $122,100 - $153,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical documentation, process management, and stakeholder engagement, with a focus on improving documentation clarity and usability through automation and AI integration. Proficient in managing document lifecycles and ensuring compliance with risk standards.

Highest-signal resume keywords

Technical DocumentationProcess ManagementStakeholder EngagementAgile MethodologyLean Six Sigma Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical FormattingAuthoring ToolsPublishing ToolsGap AnalysisWorkflow Automation

Soft Skills

Influencing StakeholdersKnowledge SharingCross-Functional Collaboration

Certifications & Qualifications

Lean CertificationSix Sigma CertificationBPM CertificationAgile Certification

Industry Keywords

Financial ServicesFinTechPayment NetworkRisk ManagementProject Management

About the role

Key responsibilities & impact

Author, maintain, and publish technical specifications, supplemental guides, and user-friendly documentation for technical and non-technical audiences
Serve as a subject matter expert for products and services covered in the documentation
Analyze stakeholder requirements and perform gap analyses
Redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market
Identify opportunities for workflow automation and AI integration throughout the documentation lifecycle
Manage document lifecycles, including version control and structured review cycles
Ensure adherence to Enterprise/GPN risk standards and continuous audit readiness
Engage and influence internal and external stakeholders, technical leads, and senior leadership
Lead knowledge-sharing sessions and contribute to standard operating procedures, desk procedures, and best practices

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 2 years of experience in Process Management
At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems
Preferred: Lean, Six Sigma, BPM, or Agile certification
Preferred: 5+ years of experience in Process Management or Project Management
Preferred: Experience in Financial Services, FinTech, or Payment Network industry
Preferred: Experience in an Agile environment and leveraging modern documentation framework workflows

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them