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Manager, Product Management – Card Customer Resiliency
Capital One. Reimagine the status quo and identify value-creation opportunities through Product Management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management with a focus on creating innovative customer experiences and driving organizational alignment. Possesses strong analytical skills to translate business strategies into consumer-facing digital products.
Highest-signal resume keywords
Product Management ExperienceCustomer Experience InnovationCross-Functional Team LeadershipQuantitative AnalysisHuman-Centered Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementQuantitative AnalysisDigital Product DevelopmentCustomer Experience DesignData-Driven Decision Making
Soft Skills
Transformational LeadershipIntegrated Problem SolvingOrganizational Alignment
Industry Keywords
Customer Resiliency TechnologyDebt ManagementPersonalization StrategiesValue-Creation Opportunities
About the role
Key responsibilities & impact- Reimagine the status quo and identify value-creation opportunities through Product Management
- Drive innovative and sustainable customer experiences through technology
- Modernize Card Customer Resiliency technology and elevate the voice of vulnerable customers
- Build experiences enabling customers to responsibly manage debt and understand long-term options
- Accelerate delivery of new customer relief initiatives
- Enable deep personalization of offers for customers throughout their financial journey
- Demonstrate human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership capabilities
- Lead cross-functional teams to solve customer problems and drive organizational alignment
Requirements
What you’ll need- Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business, or Marketing, with the required degree obtained by the scheduled start date
- OR Bachelor's degree in any field and at least 3 years of Product Management experience
- Experience translating business strategy and analysis into consumer-facing digital products (preferred)
- Must not require new employment authorization sponsorship or immigration-related support from Capital One
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them