Manager, Product Management – Chat Core Services

Capital One

. Collaborate with cross-functional partners to understand customer, live chat agent, and business needs .

Posted 9/18/2026full-timeMcLean • Illinois • United StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management, focusing on data-driven decision-making and cross-functional collaboration to enhance chat servicing platforms. Proficient in translating business strategies into consumer-facing digital products while managing complex dependencies and timelines.

Highest-signal resume keywords

Product Management ExperienceData-Driven Decision MakingCross-Functional CollaborationConsumer-Facing Digital ProductsTechnical Requirements Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Strategy TranslationRoadmap PrioritizationTest-and-Learn ApproachesChat Servicing Growth

Soft Skills

Influencing PartnersLeading TeamsManaging Ambiguity

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Chat ServicingCustomer ExperienceDigital ProductsOnboardingCross-Functional Teams

About the role

Key responsibilities & impact

Collaborate with cross-functional partners to understand customer, live chat agent, and business needs
Use data-driven and test-and-learn approaches to identify valuable intersections among customer, agent, and business needs
Co-develop plans to grow chat servicing among US Card customers and onboard additional lines of business
Prioritize and sequence the roadmap to scale chat servicing and expand the platform beyond US Card
Partner with technology counterparts to provide technical requirements and enable day-to-day delivery
Lead cross-functional teams through complex dependencies and ambiguity
Influence partners across job families to advance the chat servicing platform and deliver superior message-based servicing experiences
Prepare the Chat Platform for tenant onboarding and manage requirements and timelines across lines of business

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business, or Marketing, with the required degree obtained by the scheduled start date
OR Bachelor's degree in any field and at least 3 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products (preferred)
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them