Manager, Product Management – Customer Resiliency, Web and Mobile App Experience

Capital One

. Lead the Recoveries Web and Mobile experiences within the Customer Resiliency team .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer experience initiatives across web and mobile platforms, with a strong focus on product management and cross-functional collaboration. Proficient in balancing immediate customer needs with long-term strategic vision while driving organizational alignment.

Highest-signal resume keywords

Product Management ExperienceWeb And Mobile Full Stack EnvironmentsPeople Leadership ExperienceStakeholder Management SkillsCapital One's Product Framework Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ManagementCustomer Experience Roadmap DevelopmentCross-Functional Team LeadershipData AnalysisIntegrated Problem Solving

Soft Skills

Balanced Decision MakingTeamworkExceptional Judgment

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Customer ResiliencyCollections ManagementHuman Centered DesignBusiness Focused StrategyTechnology Driven Solutions

About the role

Key responsibilities & impact

Lead the Recoveries Web and Mobile experiences within the Customer Resiliency team
Own the Recoveries customer experience through the mobile app and web presence
Envision the future destination of Customer Resiliency experiences
Develop and execute a unified customer experience roadmap balancing urgent short-term needs with future experimentation
Work with engineers, design, marketing, operations, compliance, business analysts, and data scientists to bring product visions to life
Manage Collections customer experiences
Drive customer outcomes and business value while maintaining well-managed customer commitments
Lead cross-functional teams to solve customer problems and drive organizational alignment

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field, Business or Marketing, with the degree obtained on or before the scheduled start date
Alternatively, a Bachelor's degree in any field and at least 3 years of Product Management experience
Product management experience working in both web and mobile full stack environments
People leadership experience
Balanced decision making, teamwork, and product skills
Exceptional judgment and stakeholder management skills
Ability to partner with engineering, design, marketing, operations, compliance, business analysts, and data scientists
Proficiency in Capital One's five Product Framework areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership
New applicants must not require employer immigration sponsorship or immigration-related support

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities
Drug-free workplace