Manager, Product Management – Intelligent Routing

Capital One

. Manage the Optimized Task Tracking and Routing platform and its ecosystem of platform components and services .

Posted 10/18/2026full-timeUnited StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management, focusing on backend products and API integrations while effectively collaborating with cross-functional teams. Proven ability to build roadmaps, prioritize features, and manage stakeholder relationships to enhance customer servicing experiences.

Highest-signal resume keywords

Product Management ExperienceAPI IntegrationsRoadmap DevelopmentStakeholder Relationship ManagementQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementQuantitative AnalysisBackend ProductsAPI IntegrationsFeature PrioritizationOperational Risk ManagementData-Driven Decision MakingCross-Functional CollaborationHuman-Centered DesignBusiness Strategy Translation

Soft Skills

LeadershipCollaborationInfluencingCommunicationProblem-Solving

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Customer Servicing ExperienceCapital One Product FrameworkDigital ProductsOperational ControlsHybrid Work Policy

About the role

Key responsibilities & impact

Manage the Optimized Task Tracking and Routing platform and its ecosystem of platform components and services
Ensure the right work is routed to the right agent to deliver the best customer servicing experience
Demonstrate knowledge of and passion for backend products and API integrations
Collaborate with cross-functional teams to build an effective overall ecosystem
Lead an engineering team to design and deliver product features for internal customers and agents
Build a roadmap, own the backlog, and prioritize high-leverage features using qualitative and quantitative data
Build and maintain relationships with key stakeholders to influence and advance the product agenda
Reduce operational risks by strengthening controls and monitoring key processes
Apply the Capital One Product Framework across human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership areas

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business or Marketing, with the required degree obtained on or before the scheduled start date
OR Bachelor's degree in any field and at least 3 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products (preferred)
Must not require new employment authorization sponsorship or immigration-related support from Capital One
Ability to work in accordance with Capital One's hybrid policy and required on-site presence at the designated office location

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them