Manager, Product Management – IVR Platform

Capital One

. Own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing strategic roadmaps for enterprise IVR platforms, with a focus on enhancing customer experiences through AI capabilities and cross-functional collaboration. Proficient in translating business strategies into consumer-facing digital products while employing transformational leadership and integrated problem-solving practices.

Highest-signal resume keywords

Product Management ExperienceStrategic Roadmap DevelopmentAI Capability ImplementationCross-Functional CollaborationHuman-Centered Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementDigital Product DevelopmentBusiness Strategy TranslationQuantitative AnalysisIntegrated Problem Solving

Soft Skills

Transformational LeadershipCollaborationCommunication

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

IVR PlatformCustomer ExperienceBusiness-FocusedTechnology-Driven

About the role

Key responsibilities & impact

Own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform
Shape how AI capabilities are tested and enabled for lines of business IVR teams
Partner closely with engineering and product teams
Translate cross-line-of-business priorities into a strategic roadmap
Improve platform availability and usability
Build common capabilities enabling customer experiences across Card, Bank, and Auto IVR teams
Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product practices

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business, or Marketing, with the required degree obtained by the scheduled start date
Alternatively, Bachelor's degree in any field and at least 3 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products (preferred)
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities