Manager, Product Management – NextGen Agent Experiences, Agent Servicing Platform

Capital One

. Transform agent servicing from a manual, agent-led process into an insights- and data-driven intelligent experience .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in transforming agent servicing processes into data-driven experiences, leveraging insights to enhance customer interactions. Proficient in leading cross-functional teams to innovate product solutions that meet both internal and external customer needs.

Highest-signal resume keywords

Product Management ExperienceData-Driven Decision MakingCross-Functional Team LeadershipCustomer Experience InnovationQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

StatisticsEconomicsOperations ResearchAnalyticsMathematicsComputer ScienceComputer EngineeringSoftware EngineeringInformation SystemsProblem Solving

Soft Skills

Organizational AlignmentProactive CommunicationCustomer Education

Tools & Technologies

Agent Servicing Platform

Industry Keywords

Insights-Driven ExperienceSelf-Service OptionsProduct SolutionsComplex Problem ResolutionRisk Mitigation

About the role

Key responsibilities & impact

Transform agent servicing from a manual, agent-led process into an insights- and data-driven intelligent experience
Build guided experiences in the agent servicing platform
Proactively provide relevant information and insights to agents at the right moment
Recommend best next actions to agents
Prompt agents to educate customers about self-service options
Craft a more dynamic and personalized customer servicing experience
Reimagine and innovate product solutions around internal and external customer needs
Translate technology into innovative and resilient solutions
Identify and resolve complex problems while mitigating product risks
Lead cross-functional teams and drive organizational alignment

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date
OR Bachelor's degree in any field and at least 3 years of Product Management experience
Quantitative field may include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them