Manager – Strategic Learning, Knowledge Consultant

Capital One

. Translate strategic business objectives into impactful learning and knowledge solutions and learner-centered experiences .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in learning and knowledge management, project management, and strategic consulting to drive impactful business outcomes. Proficient in stakeholder engagement, data-driven decision-making, and applying adult learning principles to enhance organizational performance.

Highest-signal resume keywords

Learning And Knowledge ManagementProject ManagementStakeholder EngagementData-Driven Decision MakingChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Needs AnalysisProject Scope ManagementBudget ManagementConsulting FrameworksAdult Learning ExpertisePerformance Metrics DefinitionWorkflow AnalysisStrategic Learning Agenda DevelopmentRisk MitigationContinuous Improvement

Soft Skills

Effective CommunicationInfluencing StakeholdersCollaborationProblem SolvingCustomer-Centric Mindset

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Learning SolutionsKnowledge SolutionsClient Facing ConsultingManagement ConsultingChange ManagementBusiness AcumenMatrixed EnvironmentStakeholder RelationshipsOperational ProcessesBusiness KPIs

About the role

Key responsibilities & impact

Translate strategic business objectives into impactful learning and knowledge solutions and learner-centered experiences
Partner with Intent Owners, operations leaders, and business stakeholders to co-create the annual strategic learning and knowledge agenda
Ensure seamless integration and execution across business and learning initiatives
Apply iteration, experimentation, and feedback to improve solutions
Manage project scope, timelines, and budget; identify, mitigate, or escalate risks
Conduct learning needs analysis and manage the full life cycle of learning requests
Balance demand with capacity using data-driven decision frameworks
Identify workflow breakdowns and embed learning solutions within operational processes
Collaborate with business partners in a matrixed environment to align solutions with performance drivers
Build and maintain stakeholder relationships as a trusted advisor
Diagnose business problems using consulting frameworks and root cause analysis
Determine whether learning, process, tooling, or organizational interventions are required
Use data and insights to drive decisions and continuous improvement
Define success metrics aligned to business KPIs
Assess intake and determine which learning and knowledge solutions can drive business intent
Communicate clearly and influence senior and technical audiences
Collaborate on learner communications and external storytelling, sharing insights and outcomes of learning and knowledge solutions
Proactively enhance business outcomes through learning and knowledge solutions

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of experience in client facing consulting
At least 2 years of experience in learning or knowledge management
At least 1 year of experience in project management
At least 1 year of experience in learning and knowledge strategy
Experience educating, onboarding, or supporting operations roles
Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact
Ability to communicate effectively both written and verbally and influence stakeholders at all levels
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
High level of initiative, ownership, business acumen, and customer-centric mindset
Demonstrated success collaborating with Learning & Knowledge professionals to drive efficiencies and share best practices
Ability to apply adult learning expertise to shape learning strategy and products
Bachelor's degree preferred
At least 5 years of experience advising and influencing leadership preferred
At least 5 years of management consulting experience preferred
At least 3 years of experience in strategy preferred
At least 3 years of experience in change management preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them
Hybrid work arrangement: 3 days per week in office and the remainder virtually