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Manager, Tech Operations – Intelligent Foundations & Experiences, Finance Tech
Capital One. Manage teams providing technology support operations across end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT operations and support teams, focusing on service performance, compliance, and operational efficiency. Proficient in developing metrics and dashboards to enhance end-user satisfaction and streamline incident response processes.
Highest-signal resume keywords
IT Operations ManagementPeople ManagementIncident Response ProcessesChange ManagementAutomation Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical OperationsIT SystemsDesktop PlatformsOperating SystemsProject ManagementKPI DevelopmentService-Level ObjectivesIncident ManagementProblem ManagementEnd User Technical Support
Soft Skills
Team LeadershipCollaborationAccountabilityCommunicationProblem-Solving
Tools & Technologies
Monitoring ToolsIncident Management ToolsKnowledge Management SystemsAutomation ToolsDashboard Software
Certifications & Qualifications
ITIL CertificationCloud Certification
Industry Keywords
End-User SupportService ContinuityCompliance PoliciesBusiness ControlsOperational Efficiencies
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage teams providing technology support operations across end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls
- Lead and develop teams to support business growth, service goals, compliance policies, standards, and security regulations
- Improve end-user experience while driving operational efficiencies through execution, accountability, and results
- Develop metrics and dashboards to monitor service performance, availability, and end-user satisfaction
- Oversee monitoring, alerting, and incident-response practices for rapid issue detection and resolution
- Partner with engineering and security teams on automation, tooling, and process optimization
- Establish and maintain documentation standards and knowledge-management practices across teams and locations
Requirements
What you’ll need- High School Diploma, GED, or equivalent certification
- At least 4 years of experience managing IT projects or operations teams
- At least 6 years of Technical Operations experience
- At least 3 years of people management experience
- At least 6 years of experience in IT systems and infrastructure
- At least 6 years of experience with desktop platforms and operating systems
- At least 6 years of experience in technical operations or end user technical support
- At least 4 years of experience managing enterprise-level system monitoring and incident response processes
- At least 4 years of experience leading automation initiatives or workflow improvements within operational teams
- Bachelor's Degree or military experience (preferred)
- 5+ years of people management experience (preferred)
- 6+ years of experience in Project Management (planning, executing, tracking) (preferred)
- 7+ years of experience with IT systems and infrastructure (preferred)
- ITIL or Cloud Certification (preferred)
- 4+ years of experience defining, implementing, and leveraging change, incident, and problem management functions (preferred)
- Experience developing and reporting operational KPIs or service-level objectives (preferred)
- Experience collaborating with engineering or product teams to improve platform reliability and service continuity (preferred)
- Experience managing vendor relationships or third-party service providers supporting technology operations (preferred)
- Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive health, financial, and other benefits supporting total well-being
- Reasonable accommodation support for applicants