Manager, VM-Extended Operations

Capital One

. Lead Card Delivery Operations and deliver new and redesigned credit card products .

Posted 11/3/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $122,100 - $139,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project and Process Management, Third-Party Vendor Management, and People Management, with a strong focus on delivering credit card products and improving operational efficiency. Proven ability to lead cross-functional teams, influence stakeholders, and drive process improvements aligned with customer outcomes.

Highest-signal resume keywords

Project ManagementThird-Party Vendor ManagementPeople ManagementData AnalysisAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ManagementVendor ManagementData AnalysisOperational Risk ManagementEfficiency Metrics DesignCommercial Printing MethodologiesCredit Card Issuance OperationsProcess ImprovementStakeholder Relationship Management

Soft Skills

LeadershipTeam MotivationCommunicationInfluencing SkillsAdaptability

Certifications & Qualifications

Agile CertificationProject Management ProfessionalLean CertificationSix Sigma Certification

Industry Keywords

Credit Card ProductsOperational EfficiencyCustomer OutcomesService-Level AgreementsComplianceRisk ManagementProject DocumentationSupplier ManagementPerformance ManagementStrategic Direction

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead Card Delivery Operations and deliver new and redesigned credit card products
Build and scale processes that improve efficiency, reduce operational risk, and deliver seamless customer outcomes
Lead cross-functional teams in developing project plans, securing internal and external resource readiness, and delivering critical milestones
Work with strategy, product, and technology teams to deliver new products and functionalities
Negotiate service-level agreements with third parties
Identify and implement process, data, and reporting improvements
Review internal and external team test outputs and validate supplier test results
Manage a team of 5–6 people, including talent and performance
Set strategic direction and build a roadmap of targeted initiatives
Build stakeholder relationships and influence decision-making
Prepare and deliver presentations to senior leaders
Collaborate with business leaders, operations, risk, product, technology, audit, legal, compliance, and intent owners
Maintain project documentation, decision logs, and supplier readiness checklists
Gather insights from routines, data sources, and partners to inform priorities
Design and produce efficiency and effectiveness metrics
Drive process improvements aligned with customer outcomes
Analyze and correct data issues in departmental systems
Provide process subject matter expertise in projects and meetings

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 2 years of experience in Project or Process Management
At least 2 years of experience in Third-Party Vendor Management
At least 2 years of experience in People Management
Agile, Project Management Professional, Lean or Six Sigma certifications (preferred)
Master’s Degree (preferred)
At least 5 years of experience in Project or Process Management (preferred)
At least 5 years of experience in Third-Party Vendor Management (preferred)
At least 2 years of experience in commercial printing methodologies (preferred)
At least 2 years of experience in credit or debit card issuance operations (preferred)
Strong data and analytical skills
Ability to communicate and influence partners across multiple organizational levels
Ability to adapt to a dynamic agile environment
Must demonstrate strong leadership and team motivation skills
Must not require employer immigration sponsorship or immigration-related work authorization support

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them