Market Manager

Capital One

. Coach the Branch Ambassador team to create amazing interactions and cultivate an inclusive culture .

Posted 9/28/2026full-timeJersey City • New Jersey • United StatesJuniorMid-Level💰 $112,100 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing branch operations, empowering teams, and delivering exceptional customer experiences. Proficient in coaching for critical thinking, problem-solving, and leveraging technology to enhance service delivery.

Highest-signal resume keywords

People ManagementCustomer ExperienceOperational ExcellenceCoaching and DevelopmentRetail Banking Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRetail ManagementSales ManagementProblem-SolvingDe-Escalation TechniquesBehavioral CoachingOperational ImprovementResource ManagementCritical ThinkingCommunity Engagement

Soft Skills

LeadershipCommunicationEmpathyTeam BuildingInclusivity

Tools & Technologies

AIGEMSMobile BankingOnline Banking

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

RetailBankingFinancial ServicesCustomer EscalationVolunteerism

About the role

Key responsibilities & impact

Coach the Branch Ambassador team to create amazing interactions and cultivate an inclusive culture
Deliver exceptional customer experiences and handle complex customer escalations
Lead through active presence, real-time observation, and continuous behavioral feedback
Empower Ambassadors to think independently and take ownership of branch operations
Maintain a pristine branch environment and advocate for Capital One’s values
Manage an average of 1–3 branches, driving operational excellence and continuous improvement
Manage talent and resources effectively and respond to customer feedback
Coach teams in de-escalation, critical thinking, and resourceful problem-solving
Coach customers through mobile and online banking experiences
Leverage emerging technology such as AI and GEMS to streamline processes
Champion volunteerism and guide community engagement with local organizations, nonprofits, and charities

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 2 years of Retail, Sales, or Banking Experience
At least 1 year of People Management experience or 1 year of Supervisory experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Bachelor’s Degree (Preferred Qualifications)
4+ years of Customer, Retail, or Financial Services experience (Preferred Qualifications)
2+ years of People Management experience (Preferred Qualifications)

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)