Principal Associate, Process Management – Content Marketing

Capital One

. Manage day-to-day article publishing across Capital One and Discover content hubs .

Posted 9/30/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $98,900 - $124,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management and Process Management, with a strong focus on operational efficiency and compliance standards. Proficient in utilizing digital tools for content publishing and managing cross-functional partnerships to drive continuous improvements.

Highest-signal resume keywords

Project ManagementProcess ManagementQuality AssuranceDigital MarketingBusiness Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementProject ManagementQuality AssuranceContent PublishingOperational Updates

Soft Skills

Problem SolvingCollaborationAdaptabilityCommunication

Tools & Technologies

Microsoft OfficeG SuiteContent Management SystemsSocial Media Platforms

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Risk StandardsCompliance StandardsProcess DocumentationCross-Functional Partnerships

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage day-to-day article publishing across Capital One and Discover content hubs
Direct contractor work to ensure priority content is published smoothly
Partner with Content Marketing teammates on operational updates, platform improvements, and tool integrations
Develop and maintain process documentation
Drive continuous process improvements
Perform quality assurance checks to ensure accuracy
Ensure processes meet risk and compliance standards
Manage publishing resources, capacity, and changing priorities
Serve as the primary point of contact across business analyst, marketing, legal/risk, and platform teams
Convert long-term goals into actionable plans
Identify solutions to open-ended problems and build cross-functional partnerships
Establish project structures for complex projects and adapt to changing priorities

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 3 years of Process Management or Project Management experience
At least 1 year of experience in Microsoft Office or G Suite
Preferred: 4+ years of Project or Process Management experience
Preferred: 2+ years of experience utilizing modern digital tools, such as Google Suite, social media platforms, or content management systems
Preferred: 1+ years of experience working with digital marketing and content publishing operations
Preferred: 1+ years of experience managing multiple projects concurrently in an autonomous environment
Business Process Management, PMP, Lean, Agile, or Six Sigma certification preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants who require them