Principal Associate, Process Management – Performance Marketing and Analytics

Capital One

. Support a well-managed agenda through individual performance and critical thinking .

Posted 9/30/2026full-timeMcLean • Virginia • United StatesJuniorMid-Level💰 $98,900 - $124,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in risk management, process governance, and continuous improvement, with a strong focus on stakeholder collaboration and strategic program execution. Proficient in implementing controls and enhancing process efficiencies through critical thinking and project management.

Highest-signal resume keywords

Risk ManagementProcess ManagementProject ManagementSix Sigma CertificationAI Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementControl EvaluationControl TestingControl BuildsProcess DocumentationRisk AssessmentBusiness ContinuityStakeholder ManagementProcess Level AssessmentContinuous Improvement

Soft Skills

Critical ThinkingCollaborationInfluencing Decision-MakingCommunicationRelationship Building

Tools & Technologies

GeminiClaudeChatGPT

Certifications & Qualifications

Six SigmaLeanInternal COF BPMPMP Certification

Industry Keywords

AuditComplianceRisk AssessmentProcess GovernanceBusiness Value

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support a well-managed agenda through individual performance and critical thinking
Support and drive positive outcomes for audits/exams, risk assessments, Process Level Assessments, business continuity, control evaluation, control testing, control builds, and process management/improvement
Partner with risk management, event management, and compliance teams to contain, recover/remediate, document, and prevent future breakdowns
Recommend and drive outcomes that mitigate risks while maintaining or enhancing business value
Build and maintain stakeholder relationships to influence decision-making and alignment
Support and execute strategic programs and initiatives strengthening process foundations, including Manage External Affiliate Marketing
Collaborate with business leaders, Risk Managers, Audit, Legal, Compliance, and intent partners
Recommend and prioritize work based on urgency, impact, customer experience, risks, and business value
Develop expertise in formal and informal controls, including FUSE controls, and improve control effectiveness
Recommend and implement new controls where needed
Provide subject-matter expertise in risk evaluation, process governance, and continuous improvement
Maintain accurate process documentation, identify gaps, and create documentation as needed
Oversee the required process testing calendar, including preparedness and assessment support
Continuously assess processes and identify opportunities to streamline and improve efficiency and effectiveness

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 3 years of Project Management or Process Management Experience
Bachelor’s Degree or military experience (preferred)
Six Sigma, Lean, Internal COF BPM or PMP Certification(s) (preferred)
1+ years of experience in risk management, compliance, or audit (preferred)
4+ years of Project Management or Process Management Experience (preferred)
Experience supporting, partnering and interacting with internal business clients (preferred)
Experience utilizing AI tools such as Gemini, Claude, or ChatGPT to create process efficiencies (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being