Principal Associate, Process Manager – Customer Resiliency, Recoveries Team

Capital One

. Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives .

Posted 10/26/2026full-timeRichmond • Virginia • United StatesMid-Level💰 $98,900 - $124,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and risk management, utilizing analytics and reporting to drive transparency and issue resolution. Proficient in developing formal process documentation and collaborating with cross-functional teams to meet customer needs.

Highest-signal resume keywords

Process ImprovementRisk ManagementData ManagementLean & Six Sigma MethodologyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationAnalyticsReportingStructured Query Language (SQL)TableauRisk ControlsKey Performance Indicators (KPIs)Process Flow DiagramsIssue ResolutionData Tracking

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer FocusLeadership

Certifications & Qualifications

BPM CertificationLean CertificationAgile CertificationSix Sigma Certification

Industry Keywords

Process ManagementComplianceRisk MitigationProject OversightData Analytics

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives
Identify and implement process improvements that drive issue resolution and risk mitigation
Track and resolve process breakdowns
Understand customers’ process needs and drive process improvements
Develop and maintain formal process documentation, including procedures and process flow diagrams
Act as a subject matter expert and partner with project customers to clarify needs and provide appropriate solutions
Collect data and information and use analytics and reporting to provide transparency to senior leadership and executives

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 3 years of Project Management or Process Management experience
Bachelor’s Degree or Military experience (preferred)
2+ years of Risk Management, Compliance or Risk Controls experience (preferred)
2+ years of experience in Structured Query Language (SQL) or Tableau (preferred)
2+ years of experience with data management, reporting and analytics (preferred)
1+ years of experience using Lean & Six Sigma tools and methodology (preferred)
1+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators (preferred)
BPM, Lean, Agile or Six Sigma certification (preferred)
Must be able to work without new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them