Principal Associate, Project Manager – Entertainment Experiences

Capital One

. Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $120,800 - $150,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Process Improvement and Project Management, with a strong focus on stakeholder engagement and effective communication. Proficient in developing process documentation and managing complex projects to enhance customer servicing outcomes.

Highest-signal resume keywords

Process ImprovementProject ManagementCompliance ManagementRelationship ManagementCustomer Servicing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationProcess Flow DiagramsProject StructuringProcess MonitoringProcess Execution

Soft Skills

Outstanding CommunicationCollaboration SkillsOrganizational AgilityConsulting Skills

Tools & Technologies

G Suite

Certifications & Qualifications

Bachelor's DegreeMilitary Experience

Industry Keywords

Stakeholder EngagementProcess Breakdown ResolutionCustomer OutcomesProcess Improvement Strategy

About the role

Key responsibilities & impact

Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives
Identify, strategize, and implement process improvements
Monitor the execution of processes
Track and resolve process breakdowns
Develop and maintain formal process documentation, including procedures and process flow diagrams
Act as a subject matter expert and partner with project customers to achieve desired outcomes or improvements
Clarify stakeholder needs and provide appropriate solutions
Carry out critical processes, including ensuring customers are charged and refunded accurately
Structure and manage complex projects
Support the customer servicing team

Requirements

What you’ll need

Bachelor's Degree or Military experience
At least 4 years of experience in Process or Project Management
5+ years of experience in Process or Project Management preferred
1+ years of Compliance or Risk Management experience preferred
1+ years of Relationship Management experience preferred
1+ years of Customer Servicing experience preferred
Proficient in G Suite
Ability to quickly put structure in place to manage work
Outstanding communication and partnership skills
Strong consulting and collaboration skills
Organizational agility to adapt to changing demands
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Equal opportunity employer committed to diversity, inclusion and belonging
Reasonable accommodations for applicants with disabilities
Drug-free workplace