Principal Client Support Specialist

Capital One

. Oversee the operational and administrative certification lifecycle for payment partners, terminal vendors, and mobile app developers for Level 2 functional/security requirements .

Posted 10/9/2026full-timeUnited StatesLead💰 $138,100 - $173,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing the certification lifecycle for payment systems, ensuring compliance with EMV specifications and card/security testing standards. Proven ability to manage technical discussions and coordinate cross-functional teams to drive certification projects to completion.

Highest-signal resume keywords

EMV TechnologiesPayment Certification LevelsSoftware TestingTechnical Project SupportClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment SystemsCertification WorkflowsTechnical SupportProcess Query ResolutionCard/Security Testing Standards

Soft Skills

CommunicationProblem-SolvingCollaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Certification LifecycleTechnical DiscussionsCross-Functional CoordinationVendor SupportImplementation Challenges

About the role

Key responsibilities & impact

Oversee the operational and administrative certification lifecycle for payment partners, terminal vendors, and mobile app developers for Level 2 functional/security requirements
Serve as the primary operational contact during certification, managing and resolving high-volume technical and process queries from external partners
Act as a representative to product providers, leading technical discussions, managing expectations, and maintaining momentum across certification projects
Coordinate cross-functional steps to move certification projects from intake through final approval
Leverage knowledge of EMV specifications and card/security testing standards to ensure compliance with network specifications

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 4 years of experience in payment systems and EMV technologies
At least 4 years of experience in software or hardware testing and certification workflows
At least 3 years of experience in product development or technical project support
Knowledge of payment certification levels (Level 1 physical/interface, Level 2 kernel/functional, and Level 3 brand/acquirer/issuer integration)
Experience in a client-facing or vendor-support role addressing technical support tickets, partner queries or implementation challenges
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them