Principal Coordinator, Tech Operations

Capital One

. Provide technical support through remote access tools to resolve internal end-user issues and achieve first-call resolution .

Posted 9/22/2026full-timeUnited StatesLead💰 $62,900 - $78,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in remote help desk support, effectively resolving software and hardware issues for end users. Proficient in utilizing ServiceNow for ticket management and possesses strong communication skills to assist and train new agents.

Highest-signal resume keywords

Remote Help Desk SupportServiceNowMac SupportWindows OS SupportITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSoftware TroubleshootingHardware TroubleshootingTicket ManagementRemote Access Tools

Soft Skills

Excellent Communication SkillsTraining and Mentoring

Tools & Technologies

ServiceNowSoft PhoneChat Modules

Certifications & Qualifications

ITIL CertificationMac Integration Basics CertificateWindows 10 Certificate

Industry Keywords

End-User SupportFirst-Call ResolutionOnboardingTechnical Assistance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide technical support through remote access tools to resolve internal end-user issues and achieve first-call resolution
Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
Interact with end users via soft phone or chat modules to resolve software and hardware issues
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Assist with onboarding new Agents by training them and allowing others to shadow
Perform other tasks as needed and instructed by the manager

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of remote help desk support experience
Associate’s Degree in Computer Science, Information Systems, and Engineering (preferred)
2+ years of remote help desk support experience (preferred)
1+ year of Mac support experience (preferred)
1+ year of Windows OS support experience (preferred)
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate (preferred)
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support
Excellent written and verbal communication skills

Benefits

Comp & perks

Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities