Principal Process Manager

Capital One

. Serve as Engagement Manager for multiple process areas within Extended Operations and own and deliver OKRs .

Posted 11/4/2026full-timeUnited StatesLead💰 $98,900 - $124,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management, Supplier Management, and Commercial Banking, with a strong focus on process improvement and vendor relationship management. Proficient in utilizing data analysis for performance monitoring and change management within offshore operations.

Highest-signal resume keywords

Project ManagementSupplier ManagementCommercial Banking ExperienceChange ManagementG Suite Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementData Collection MethodsRoot-Cause AnalysisCommercial Credit ProductsTreasury Management ProductsCommercial Operations ProcessesCommercial UnderwritingPortfolio Management

Soft Skills

Leadership InsightsStakeholder CommunicationProblem Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Offshore ProcessesVendor ManagementContinuous ImprovementUtilization RatesChange Management

About the role

Key responsibilities & impact

Serve as Engagement Manager for multiple process areas within Extended Operations and own and deliver OKRs
Oversee offshored processes, drive continuous improvements, and provide project management support
Partner across Commercial and Enterprise teams to manage process stability and execute expansion efforts
Manage vendor/captive relationships, offshore performance, training, ongoing support, utilization, enablement, and delivery
Maintain knowledge and application of contractual Statements of Work with vendors
Handle escalations, support vendor transitions, and manage change management and technology changes related to offshore partners
Monitor utilization rates and validate resource needs using process performance and data collection methods
Support root-cause analysis and provide leadership insights through Monthly Business Reviews
Develop and present project materials to leadership and stakeholders
Define well-managed routines, solve process issues, and drive continuous improvement
Oversee assigned offshore and team-related projects, status reporting, milestones, risks, and mitigation efforts
Participate in touchpoints and provide workstream updates to senior leaders
Manage new-hire onboarding, offboarding, access management, and mandatory training completion
Serve as a strategic talent partner matching offshore roles to talent

Requirements

What you’ll need

Bachelor's Degree or Military experience
At least 2 years of Commercial Banking experience
2+ years experience in Supplier Management
2+ years experience with Process or Project management
3+ years of experience with Commercial Credit and Treasury Management Products, Commercial Operations processes, Commercial Underwriting & Portfolio Management
1+ years of experience with change management
1+ years of experience with G Suite applications
Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them