Principal Relationship Management and Business Development Manager

Capital One

. Serve as the primary operational contact for assigned acquiring and enablement partners .

Posted 11/6/2026full-timeRemote • Illinois • United StatesLead💰 $138,100 - $157,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner management and operational support within the payments and financial services industry, with a strong focus on driving partner adoption and compliance with regulatory standards. Proficient in analyzing performance metrics and executing strategic initiatives to enhance merchant acceptance across diverse markets.

Highest-signal resume keywords

Partner ManagementPayment Network OperationsMerchant AcquiringFluent in Spanish and EnglishClient Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementVolume Reporting AnalysisMerchant Acceptance MetricsOperational OnboardingLead GenerationPayment CapabilitiesMarket ResearchAcceptance CampaignsEscalation ResolutionCompliance with AML, KYC, and EDD

Soft Skills

CommunicationProblem-SolvingCollaborationCustomer ServiceAdaptability

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree (Preferred)

Industry Keywords

Payments IndustryAcquiringFintechCaribbean Payments EcosystemCard PresentCard-Not-PresentATM NetworksISOsTravel OperatorsRetail

About the role

Key responsibilities & impact

Serve as the primary operational contact for assigned acquiring and enablement partners
Support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
Execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance across target Caribbean markets
Develop territory and prospect plans and engage processor partners for prospect and lead generation
Track merchant acceptance metrics, pull transaction reporting, and identify acceptance gaps, terminal issues, or routing anomalies
Represent Discover Network at regional industry gatherings, trade shows, and partner sessions
Review partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks
Coordinate contract terms, amendment workflows, and agreement documentation
Drive acceptance campaigns across Airlines, Hotels, Restaurants, Retail, and Travel Operators
Research potential acquiring partners, ISOs, gateways, and ATM networks across Card Present and Card-Not-Present channels
Assist partners through operational and technical onboarding for new payment capabilities, product features, and marketing assets
Ensure partner activities comply with AML, KYC, and EDD standards
Gather local market feedback, competitor activities, and merchant trends for senior team members
Drive business results through partners while delivering superior partner service

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 4 years of client management, sales support, business development, or operational partner management experience within the payments, acquiring, or financial services industry
Bachelor’s Degree preferred
5+ years of experience in payment network operations, merchant acquiring, or fintech partner management preferred
Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics preferred
Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting preferred
Fluent in Spanish and English preferred
Willingness and ability to travel up to 30–40% of the time across the region
Must be able to work without employer-sponsored immigration support

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Remote work eligibility