Product Design Director – Frontline Servicing Experiences

Capital One

. Lead the Frontline Servicing Experiences design team within the Card Servicing & Support design portfolio .

Posted 9/15/2026full-timeMcLean • New York • United StatesLead💰 $209,500 - $286,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading design teams and driving design strategy across product design, service design, and content design. Proficient in managing design systems and integrating advanced technologies while fostering strong relationships with cross-functional teams.

Highest-signal resume keywords

Product Design LeadershipDesign Strategy DevelopmentFigma ProficiencyInterdisciplinary Team ManagementDesign System Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignService DesignDesign StrategyContent DesignUX DesignUI DesignWeb TechnologiesMobile TechnologiesBusiness Case DevelopmentPrototyping

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsRelationship BuildingPeople ManagementMentoring

Tools & Technologies

FigmaDesign FrameworksDesign Systems

Industry Keywords

Card ServicingCustomer ExperienceDesign PortfolioEnterprise Business ObjectivesStakeholder Influence

About the role

Key responsibilities & impact

Lead the Frontline Servicing Experiences design team within the Card Servicing & Support design portfolio
Manage and elevate Design Leads and senior designers as a leader of leaders
Serve as the voice for design alongside Product and Engineering leaders
Drive end-to-end design strategy across the portfolio and shape high-impact visions aligned with enterprise business objectives
Set design quality standards, mentor Design Leads, and support team growth
Guide the creation of clear, reliable interfaces for fast-paced live customer calls and dense information workflows
Oversee and evolve the design system for frontline platforms, including integration of AI features
Partner with Product and Engineering leadership to influence roadmaps and maintain design standards during technical builds
Establish connected and consistent design experiences across credit card servicing products
Present work and influence senior stakeholders using design frameworks, data and research insights

Requirements

What you’ll need

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
Strong portfolio demonstrating leadership, process, results and impact
Experience in product design, service design, design strategy and content design
Experience leading product design teams across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines
Experience working within a design system
Proficiency with web and mobile technologies and platforms
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities