Product Manager, Customer Identity – Credential Management, Digital Enrollments

Capital One

. Lead enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency .

Posted 11/10/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $149,800 - $188,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise-wide transformation initiatives in Credential Management, focusing on strategic alignment with business value and customer impact. Proficient in delivering innovative credentialing experiences while collaborating with cross-functional teams in cybersecurity and risk management.

Highest-signal resume keywords

Product Management ExperienceDigital Product StrategyCredential ManagementCybersecurity CollaborationUser Experience Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Strategy TranslationData AnalysisDigital Product DevelopmentRisk MitigationEnrollment Capabilities Execution

Soft Skills

Strategic LeadershipCross-Functional CollaborationThought Leadership

Industry Keywords

Credentialing ExperiencesNative Mobile AppWeb ChannelsFraud PreventionCustomer Impact

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency
Define and evolve the north star strategy for Native and Web channels, integrating modern security and risk mitigation
Own delivery of next-generation credentialing experiences, including autolinking, standalone enrollment, and account opening flows
Provide strategic and technical thought leadership across fraud, cybersecurity, technology, and other internal and external partners
Govern execution of core enrollment capabilities for seamless, trusted user experiences in Native mobile app and Web channels
Partner with engineering, cybersecurity, risk, and cross-LOB leaders to shape and implement long-term destination strategy
Report to the Sr. Manager of Digital Enrollments

Requirements

What you’ll need

Bachelor's or Master's Degree in a quantitative field, Business or Marketing, with the required degree obtained by the scheduled start date
OR Bachelor's degree in any field and at least 3 years of Product Management experience
Experience translating business strategy and analysis into consumer facing digital products
Adherence to required on-site presence under Capital One's hybrid policy
Must not require new employment authorization sponsorship or immigration-related support

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Hybrid work arrangement