Product Support & Resolution Principal Ops Coordinator

Capital One

. Execute end-to-end billing support .

Posted 10/16/2026full-timeRemote • Texas • United StatesLead💰 $56,800 - $64,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end billing support and customer service within the financial industry, with strong capabilities in managing relationships with vendors and partners. Proficient in utilizing tools like Google Sheets and JIRA to enhance operational efficiency and ensure compliance with departmental standards.

Highest-signal resume keywords

Customer Service ExperienceFinancial Industry ExperienceGoogle Sheets ProficiencyBilling ExperienceJIRA Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-to-End Billing SupportDealer Navigator SupportOnboarding and ServicingIssue InvestigationTime ManagementCompliance AdherenceProduct KnowledgeInventory ManagementSystem ActivationsEffective Communication

Soft Skills

Relationship BuildingActive ListeningProblem SolvingAdaptabilityCollaboration

Tools & Technologies

Google SheetsJIRASalesforce

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterAuto FinanceVendor ManagementProduct Support

About the role

Key responsibilities & impact

Execute end-to-end billing support
Execute end-to-end Dealer Navigator and product support through inbound and outbound calls and chat
Execute effective onboarding and servicing across all case and task types using available resources and procedures
Establish and foster relationships with EDS vendors, web hosts, and inventory aggregators
Manage daily workload using effective time management
Investigate issues and mitigate product defects, dealer dissatisfaction, and improvement areas
Respond to internal and external customers and escalate appropriately
Communicate with sales, external vendors, and dealer partners
Maintain job knowledge through active listening and engagement
Ensure compliance with departmental standards and processes
Partner with product teams and provide subject matter expertise and written updates
Participate in special projects and ad hoc requests

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 2 years of experience working in the financial industry
At least 1 year of experience using Google Sheets
Secure home office environment free from background noise and distractions
Reliable private cable or fiber internet connection, not cellular data or hotspot
Minimum 100 Mbps download / 10 Mbps upload speed
Password-protected private network with ownership or line of sight to every device
Ability to work within the continental United States; applicants living in California, Hawaii, or US territories are not eligible
Must not require employer immigration support or sponsorship
Preferred: at least 1 year of auto finance experience
Preferred: at least 1 year of system activations, inventory management, or billing experience
Preferred: at least 6 months of experience using JIRA or Salesforce

Benefits

Comp & perks

Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Work from home
Capital One equal opportunity employer committed to non-discrimination
Reasonable accommodation support