Senior Agency Operations Associate – Loan Operations Team

Capital One

. Oversee daily critical loan- and investor-level loan maintenance, including payoffs, defeasances, customer auto-debits, and investor transfers .

Posted 10/27/2026full-timeUnited StatesSenior💰 $80,800 - $101,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Loan Operations, including oversight of loan maintenance, exception management, and collaboration with vendors. Proficient in analyzing loan documents and implementing process improvements to enhance operational efficiency.

Highest-signal resume keywords

Loan Operations ExpertiseCommercial Banking ExperienceAdvanced Exception ManagementMicrosoft Office ProficiencyMcCracken Strategy Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan MaintenanceException ReportingDocumentation EvaluationMetrics TrackingData Analysis

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

BloombergLoan Servicing SystemsGoogle Suite

Industry Keywords

GSEsFannie MaeFreddie MacGinnie MaeCommercial Banking

About the role

Key responsibilities & impact

Oversee daily critical loan- and investor-level loan maintenance, including payoffs, defeasances, customer auto-debits, and investor transfers
Perform advanced exception system maintenance and identify control opportunities to minimize risk
Review and approve exception reports and related system maintenance; assist with resolving outages
Monitor and approve daily Bloomberg index uploads and facilitate changes required by GSEs or market conditions
Manage post-closing fee payments to attorneys, investors, and third parties
Evaluate documentation for completeness and required signatures
Initiate, support, and enhance internal reporting and metrics tracking
Track project performance and remediation activity
Review and analyze loan documents to validate loan data and make evidence-based recommendations
Collaborate with the loan servicing system vendor on system issues, upgrades, modifications, and enhancements
Lead planning, testing, and implementation of functionality and processes to streamline or automate manual tasks
Serve as a Loan Operations subject matter expert and communicate complex results to teammates, borrowers, investor contacts, attorneys, and internal partners

Requirements

What you’ll need

Bachelor’s Degree or Military Experience
At least 2 years of Commercial Banking or Loan Operations experience
Must live within approximately 50 miles driving distance of the McLean, VA or Charlotte, NC hub locations
Must be comfortable coming in person whenever required with no less than 24 hours’ notice
Secure home office environment free from background noise and distractions
Reliable private cable or fiber internet connection; cellular hotspots and satellite services prohibited
Password-protected private network with ownership or line of sight to every device
VPN download speed of at least 5 Mbps; 10+ Mbps preferred
Experience with Microsoft Office or Google Suite
No employer immigration sponsorship or immigration-related support available for new applicants
Preferred: Bachelor’s Degree in Finance or Accounting
Preferred: 3+ years of experience with McCracken Strategy
Preferred: 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae)

Benefits

Comp & perks

Virtual work from home arrangement
Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
Comprehensive health, financial, and other benefits supporting total well-being
Secure home office and private internet setup permitted/required for remote work