Senior Associate, Communications – Internal Card Campaigns

Capital One

. Plan and execute associate-facing campaigns for critical moments throughout the year .

Posted 10/6/2026full-timeMcLean • Virginia • United StatesSenior💰 $80,800 - $101,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in internal communications and project management, with a strong ability to craft compelling narratives and engage stakeholders across various channels. Proficient in leveraging data analytics to refine communication strategies and enhance audience engagement.

Highest-signal resume keywords

Internal CommunicationsProject ManagementStakeholder EngagementDigital Communication ChannelsContent Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DevelopmentEditorial JudgmentCommunication PlanningData AnalyticsEmail Newsletter ManagementStorytellingCampaign ExecutionMultimedia PlatformsStakeholder InterviewsChannel Metrics Tracking

Soft Skills

Written CommunicationVerbal CommunicationInfluencing SkillsNegotiation SkillsAdaptability

Tools & Technologies

EmailSlackIntranetNewslettersAI ToolsProductivity Tools

Industry Keywords

Corporate CommunicationsJournalismMatrixed OrganizationCustomer-Facing ExperienceFinancial Services

About the role

Key responsibilities & impact

Plan and execute associate-facing campaigns for critical moments throughout the year
Develop and launch comprehensive internal communication campaigns aligned with Card strategic priorities
Use storytelling to drive engagement and culture
Partner with Creative to elevate stories through digital and multimedia platforms
Collaborate with Executive Communications to uncover departmental wins and translate them into Card-wide news
Partner with Chiefs of Staff, HR, and other cross-functional partners to curate and deliver timely, targeted messaging
Write, publish, and distribute targeted content across email, Slack, intranet, newsletters, and events
Interview stakeholders and translate complex business initiatives into clear, human-centered stories
Maintain the editorial calendar for Card-wide communications
Track, analyze, and report channel metrics and feedback
Leverage emerging productivity and AI tools to streamline content drafting and editorial workflows

Requirements

What you’ll need

Outstanding written and verbal communication skills, including strong presentation abilities and editorial judgment
Excellent influencing and negotiation skills
Proven ability to build communication plans and align cross-functional partners in a complex, matrixed organization
Proven track record managing end-to-end projects with urgency, meeting tight deadlines, and delivering high-quality work on time and within budget
Ability to navigate fast-paced environments with adaptability, sound judgment, and composure under pressure
Strong stakeholder orientation and trusted, collaborative working relationships
Bachelor’s degree or military experience
At least 2 years of experience in internal communications, corporate communications, or newsroom/journalism settings
BA in Communications, Journalism, English, or Marketing preferred
At least 3 years of experience as a communications specialist preferred
At least 1 year of experience in a customer-facing experience role or financial services preferred
Proven track record managing digital communication channels and email newsletter tools preferred
Background in newsroom/journalistic writing preferred
Exceptional project management and stakeholder influencing skills preferred
Experience using data and engagement analytics to adjust communication strategies preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodation support for applicants with disabilities