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Senior Auto Finance Dealer EDS Unit Manager
Capital One. Lead a dynamic frontline team in Revenue Operations serving Capital One dealers .
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead a dynamic frontline team in Revenue Operations serving Capital One dealers
- Manage, develop, and motivate an internal team of 10–15 associates
- Achieve business goals and manage team-level performance
- Provide continuous feedback and coaching to improve customer experience, effectiveness, and efficiency
- Prepare and deliver monthly performance reviews for direct reports
- Manage business-level metrics and share accountability for Logistics, quality, innovation, and morale
- Help associates achieve career aspirations
- Maintain team and individual morale through change and development
- Execute assigned projects
- Handle time cards, spreadsheets, team meetings, and other administrative responsibilities
- Develop and implement process improvements
- Define, measure, and communicate performance metrics
- Review daily escalations, resolve complex issues, and address delays
- Collaborate with internal and external partners including sales managers, dealer success managers, inventory teams, website providers, and dealership personnel
- Review team- and individual-level reporting to measure and impact performance
Requirements
What you’ll need- High School Diploma, GED, or equivalent certification
- At least 3 years of call center operations management experience
- At least 2 years of people leadership experience
- At least 1 year of experience using Microsoft Office or Google Suite
- At least 2 years of auto finance experience
- At this time, Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support
- Preferred: At least 5 years experience in people management
- Preferred: At least 2 years experience in process or project management
- Preferred: At least 4 years of auto finance experience
- Preferred: Bachelor's Degree or military experience
- Preferred: PMP, Lean, Agile or Six Sigma certification
Benefits
Comp & perks- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
- Hybrid work arrangement