Senior Business Manager – Bank Fraud Defense

Capital One

. Develop strategies driving growth, profitability, and competitive success for Capital One .

Posted 11/10/2026full-timeMcLean • Virginia • United StatesSenior💰 $182,500 - $229,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing business strategies that drive growth and profitability, with a strong focus on quantitative and qualitative analysis. Proven ability to lead teams, manage projects, and communicate effectively with senior leadership.

Highest-signal resume keywords

Quantitative AnalysisQualitative AnalysisPeople ManagementProject ManagementStrategic Influencing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Strategy DevelopmentRisk ModelingProcess EngineeringAutomationProduct-Level ModelingAnalytical InvestmentsClaims Process Performance MonitoringCustomer Experience InsightsGo-To-Market StrategiesHypothesis Testing

Soft Skills

LeadershipExecutive CommunicationInterpersonal SkillsNegotiation SkillsBusiness Judgment

Industry Keywords

P&L AccountabilityClaims Back-Office InitiativesDirect-To-Consumer MarketingFast-Paced EnvironmentEntrepreneurial EnvironmentConsulting Experience

About the role

Key responsibilities & impact

Develop strategies driving growth, profitability, and competitive success for Capital One
Own business strategy and potentially P&L accountability for a business segment
Lead strategy and analytical investments for claims back-office initiatives, including process engineering, automation, and Agentic AI
Prioritize and deliver initiatives across product, technology, design, and operations
Monitor claims-process performance monthly and drive long-term strategies
Lead an analytical team and guide associate development
Generate executive buy-in through regular updates to Bank senior leadership
Develop and implement product and pricing strategies and lead product-level modeling and analytics
Lead direct-to-consumer marketing efforts and develop customer experience and go-to-market insights
Improve credit performance through risk modeling, hypothesis testing, monitoring, and analysis
Coordinate delivery of business intent, build business requirements, and execute product strategy
Oversee multiple projects and programs concurrently
Partner with IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability

Requirements

What you’ll need

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Strong quantitative and analytical orientation
Strong business judgment, leadership, and integrity
People leadership experience and ability to develop high-performing teams
Strong executive written and oral communication skills
Strategic influencing, interpersonal, and negotiation skills
Ability to achieve short- and long-term goals in uncertain and fluid environments
Experience thriving in a fast-paced, entrepreneurial, and dynamic environment
Previous consulting experience is a plus
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodation support
Drug-free workplace