Senior Business Manager – CX Command Center

Capital One

. Lead high-priority, high-visibility strategic programs to fundamentally improve customer experiences .

Posted 11/10/2026full-timeUnited StatesSenior💰 $182,500 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading strategic programs to enhance customer experiences, developing business strategies for growth, and managing teams effectively. Proficient in quantitative and qualitative analysis, project management, and product strategy development.

Highest-signal resume keywords

Quantitative AnalysisQualitative AnalysisPeople ManagementProject ManagementBusiness Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProduct Strategy DevelopmentRisk ModelingConsumer Credit Trend AnalysisBusiness Requirements Coordination

Soft Skills

CoachingMentoringCollaborationLeadership

Tools & Technologies

Customer Communication ToolsAnalytics Software

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer ExperienceStrategic ProgramsDirect-to-Consumer MarketingLending ProductsCapital One

About the role

Key responsibilities & impact

Lead high-priority, high-visibility strategic programs to fundamentally improve customer experiences
Modernize customer communications across letters, emails, push notifications, and SMS
Create a new communications strategy for Card intent owners
Lead the quarterly call listening program for senior Card leadership by selecting session topics and collaborating with partners
Track major intents launching across Card that may impact customer experience
Develop business strategies driving growth, profitability, and competitive success
Potentially own a business segment and manage strategic planning over a 1–6 month horizon
Manage and develop analysts and coach and mentor associates
Develop product and pricing strategies for lending products and lead product-level modeling and analytics
Lead direct-to-consumer marketing efforts and strategic product intent
Build targeted insights for new customer experiences, technology, and go-to-market strategies
Improve credit performance through consumer credit trend analysis, risk models, hypothesis testing, monitoring, and analysis
Coordinate delivery of business intent, build business requirements, and execute product strategy
Oversee multiple projects and programs concurrently
Partner with IT, Sales, Operations, Finance, and other Capital One colleagues to improve quality, volume, service, and profitability

Requirements

What you’ll need

Bachelor’s Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position
No agencies please

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them
Drug-free workplace