Senior Business Manager, Retail Bank Operations Strategy – Analytics

Capital One

. Lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy .

Posted 10/30/2026full-timeMcLean • Virginia • United StatesSenior💰 $182,500 - $229,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading teams of Business Analysts to drive Bank Operations transformation through quantitative and qualitative analysis, project management, and operational modernization. Proficient in crafting executive narratives and deploying innovative solutions to enhance operational efficiency.

Highest-signal resume keywords

Quantitative AnalysisQualitative AnalysisPeople ManagementProject ManagementFinancial Modeling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quantitative AnalysisQualitative AnalysisProject ManagementFinancial ModelingEconomic Forecasting

Soft Skills

Team LeadershipCoachingMentoringCollaboration

Tools & Technologies

GenAI CapabilitiesUnified Platforms

Industry Keywords

Bank OperationsOperational ModernizationRetail BankingProcess Transformation

About the role

Key responsibilities & impact

Lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy
Champion operational modernization to help the Retail Bank scale
Partner with operations leadership on initiatives that eliminate manual friction, consolidate legacy technology, and drive end-to-end agentic process transformations
Craft and synthesize the overarching Bank Operations transformation story for senior Retail Bank leaders
Translate complex financial, volume, and operational metrics into compelling executive narratives
Collaborate with Product, Tech, and Operations to eliminate manual friction and consolidate fragmented processes into unified platforms
Deploy end-to-end agentic workflows and GenAI capabilities
Build resilient, flexible demand and FTE models to realize operational benefits
Coach, mentor, and elevate a team of business analysts

Requirements

What you’ll need

Bachelor’s Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management
Capital One will consider sponsoring a new qualified applicant for employment authorization
Preferred: Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering
Preferred: 5+ years of experience in quantitative analysis
Preferred: 5+ years of experience in qualitative analysis
Preferred: 2+ years of experience in people management
Preferred: 2+ years of experience in product development
Preferred: 2+ years of experience in financial modeling
Preferred: 2+ years of experience in economic forecasting
Preferred: 2+ years of experience in project management

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for qualified applicants with disabilities