Senior Dealer Funding Unit Manager

Capital One

. Lead and develop a team of 4–6 Unit Managers who drive call center associate teams .

Posted 9/29/2026full-timePlano • Texas • United StatesSenior💰 $98,900 - $112,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing teams, with a focus on performance management, process improvement, and compliance within call center operations. Proven ability to drive efficiency and productivity through effective metric management and team motivation.

Highest-signal resume keywords

People ManagementProcess ManagementCollections ExperienceCall Center ExperienceBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementMetric ManagementProcess ImprovementQuality MonitoringStaffing Plan Development

Soft Skills

Team MotivationCareer Development SupportChange ManagementMorale Maintenance

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Call CenterCollectionsThird-Party ManagementVendor Network Compliance

About the role

Key responsibilities & impact

Lead and develop a team of 4–6 Unit Managers who drive call center associate teams
Lead performance for a specific business element, including budget management, business goals, performance management, staffing plan development, and long-term business goals/vision
Drive individual, team, and department efficiency and productivity through metric management
Ensure compliance with third-party management requirements for the repossession agent vendor network
Develop leadership team members and associates and uphold performance management standards
Motivate associates and support their career aspirations
Establish and execute repeatable, efficient team processes
Maintain team and individual morale through change and development
Develop and implement process improvements
Execute quality monitoring requirements supporting customer satisfaction goals
Work Monday–Friday, 8:00am–5:00pm CT

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 2 years of experience in People Management
At least 1 year of experience in Collections or Call Center
At least 1 year of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Bachelors Degree or military experience
Preferred: At least 5 years of experience in People Management
Preferred: At least 2 years of experience in Collections or Call Center
Preferred: At least 2 years of experience in Sales

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them