Senior Director, Process Manager – PULSE Operations

Capital One

. Create strategy and lead a team through high priority projects for the company .

Posted 9/22/2026full-timeUnited StatesSenior💰 $208,800 - $262,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading teams through complex projects while ensuring timely and budget-compliant delivery. Proficient in strategic planning, process management, and stakeholder collaboration to drive impactful results.

Highest-signal resume keywords

Project ManagementProcess ManagementPeople ManagementStrategic PlanningLeadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ManagementStrategic PlanningData AnalysisRisk Management

Soft Skills

Influencing SkillsCoachingCollaborationRelationship BuildingAdaptability

Certifications & Qualifications

Lean CertificationSix Sigma CertificationPMP CertificationBusiness Management Certification

Industry Keywords

Supplier StrategyMoney MovementSettlementBillingIncentivesDisputes

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Create strategy and lead a team through high priority projects for the company
Collaborate with leaders to influence results impacting the company’s bottom line
Lead the Money Movement team, including Settlement, Billing, Incentives, Disputes, and ownership of the Supplier Strategy supporting PULSE Operations
Lead moderate-sized teams driving complex projects and programs through strategic direction
Design, develop, and manage project plans in a complex, dynamic environment
Ensure projects are delivered on time and on budget while managing risk
Partner cross-functionally with project customers to provide strategic and tactical thought partnership
Build and maintain relationships with key stakeholders to ensure delivery of commitments
Use influencing skills to drive project and program efforts
Establish project structure and manage several initiatives simultaneously
Coach and develop associates through leadership
Understand project goals, propose effective plans, and leverage data and metrics to deliver results
Prioritize and toggle between multiple projects with urgency and adaptability
Collaborate with Capital One's risk management organizations
Contribute beyond the scope of the role as a team player

Requirements

What you’ll need

Bachelor's Degree or military experience
At least 2 years of experience in Process Management
At least 2 years of experience in People Management
At least 2 years of experience in Project management
At least 2 years of experience in Strategic planning
Preferred: Master's Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)
Preferred: Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
Preferred: 5 years of experience in Process Management
Preferred: 5 years of experience in People Management
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants with disabilities
Drug-free workplace