Senior Director, Product Design, Agent Servicing Platforms

Capital One

. Lead the end-to-end design strategy for the Agent Servicing Platform ecosystem within Card Servicing .

Posted 10/15/2026full-timeUnited StatesSenior💰 $269,600 - $335,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading product design teams, with a strong focus on UX strategy, design execution, and the development of enterprise-grade user experiences. Proficient in managing interdisciplinary teams and utilizing design systems to drive impactful results.

Highest-signal resume keywords

Product Design LeadershipUX Strategy DevelopmentAI Design ProficiencyDesign System ManagementInterdisciplinary Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignService DesignDesign StrategyContent DesignUX/UI DesignPrototypingBusiness Case DevelopmentConversational AI DesignWeb TechnologiesMobile Technologies

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsPeople Management SkillsRelationship-Building SkillsMentoring Skills

Tools & Technologies

FigmaDesign FrameworksOperational ToolsContent Governance PlatformsWorkforce Management Platforms

Industry Keywords

Design SystemProduct ManagementExecutive LeadershipMarket DeliveryData-Driven Insights

About the role

Key responsibilities & impact

Lead the end-to-end design strategy for the Agent Servicing Platform ecosystem within Card Servicing
Direct UX strategy, architecture, and design execution across frontline servicing platforms and operational tools
Oversee transformation of live-servicing tools into conversational AI co-pilots
Lead evolution and governance of the internal design system and component library
Guide design of internal authoring, content governance, and workforce management platforms
Scale, mentor, and lead product designers and design leads through hands-on coaching
Partner with Product, Engineering, and Business leadership to shape roadmaps and optimize processes
Present work to executive leaders and stakeholders using design frameworks, data, and research insights
Translate business strategy and operational requirements into intuitive, enterprise-grade user experiences

Requirements

What you’ll need

At least 10 years of experience leading product design teams and delivering products to market
At least 3 years managing managers
Strong portfolio demonstrating leadership, process, results, and impact
Experience spanning product design, service design, design strategy, and content design
Experience leading teams across UX, UI, strategy, content, and research from strategy through market delivery
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines
Experience interfacing with executive leadership to solve problems, influence decisions, and drive results
Experience working within a design system
Proficiency with web and mobile technologies and platforms
Proficiency in AI design patterns or AI tooling
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development
Exceptional written and verbal communication skills
Exceptional interpersonal and relationship-building skills
Exceptional people management and development skills
Applicants must not require employer immigration sponsorship or related work-authorization support

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities