Senior Director, Product Management – Associate Experience, Support Innovation

Capital One

. Set the strategy, vision, and roadmap for the Support Innovation domain .

Posted 9/18/2026full-timeChicago • Illinois • United StatesSenior💰 $245,100 - $335,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on leveraging AI and emerging technologies to enhance IT support solutions. Proven ability to lead cross-functional teams and drive organizational alignment while delivering impactful business outcomes.

Highest-signal resume keywords

Product Management ExperienceAI and Emerging TechnologiesCross-Functional Team LeadershipBusiness Strategy TranslationExecution Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentTechnology SolutionsProblem ResolutionRisk Mitigation

Soft Skills

LeadershipCollaborationCommunication

Industry Keywords

IT SupportConsumer-Facing Digital ProductsOrganizational Alignment

About the role

Key responsibilities & impact

Set the strategy, vision, and roadmap for the Support Innovation domain
Leverage AI and emerging technologies to revolutionize IT support for Capital One's 100,000+ workforce
Lead a team of product managers and design partners
Drive modern technology solutions across the enterprise
Partner with senior engineering, design, and cross-functional leaders
Translate complex technology into intuitive, delightful experiences for Associates
Reimagine and innovate product solutions around internal and external customer needs
Deliver business outcomes through leverage and execution excellence
Identify and resolve complex problems while mitigating product risks
Lead cross-functional teams and drive organizational alignment

Requirements

What you’ll need

Bachelor's degree in any field
At least 7 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position
Qualified applicants must meet applicable employment eligibility requirements

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them