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Senior Director, Product Management – Customer Contactability
Capital One. Define the product vision, roadmap, and governance model for the enterprise-wide customer contactability platform .
Posted 9/17/2026full-timeMcLean • Illinois • United StatesSenior💰 $245,100 - $335,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining product vision and delivering scalable customer contactability solutions while leading and mentoring product management teams. Proven ability to align organizational goals with human-centered design and risk management strategies.
Highest-signal resume keywords
Product Management ExperienceCustomer Contactability SolutionsTeam Leadership and MentoringBusiness Strategy TranslationOrganizational Alignment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Vision DefinitionRoadmap DevelopmentGovernance Model CreationDigital Product DevelopmentData Management
Soft Skills
InnovationAccountabilityTalent Retention
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ContactabilityHuman-Centered DesignRisk Mitigation
About the role
Key responsibilities & impact- Define the product vision, roadmap, and governance model for the enterprise-wide customer contactability platform
- Deliver scalable, self-service contactability capabilities across all lines of business
- Lead and mentor a high-performing team of product managers
- Partner with executive leadership to drive human-centered, risk-mitigated outcomes
- Manage customer email, phone, and address data touch points
- Drive organizational alignment, innovation, accountability, and talent retention
Requirements
What you’ll need- Bachelor's degree in any field
- At least 7 years of Product Management experience
- Experience translating business strategy and analysis into consumer-facing digital products (preferred)
- Must not require new employment authorization sponsorship
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them