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Senior Director, Product Management – Platform Services, Unified Customer Graph Platform
Capital One. Stand up 0-1 capabilities and rapidly scale platform capabilities for business use .
Posted 10/1/2026full-timeRichmond • Virginia • United StatesSenior💰 $245,100 - $307,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management with a focus on building and scaling platform capabilities, leveraging LLMs and AI agents, and leading cross-functional teams. Proficient in translating business strategies into consumer-facing digital products while ensuring operational data quality.
Highest-signal resume keywords
Product Management ExperienceCross-Functional LeadershipLLMs and AI AgentsCapital One Product Framework ProficiencyOperational Data Quality Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product FundamentalsPlatform ThinkingSystems ThinkingTechnical FamiliarityEntity Resolution CapabilitiesData Lifecycle ManagementConsumer-Facing Digital ProductsProblem SolvingHiring and CoachingBusiness Strategy Translation
Soft Skills
Organizational AlignmentNavigating AmbiguityCollaborationCoaching
Industry Keywords
0-1 CapabilitiesCustomer Data EcosystemGraph PlatformHuman-Centered DesignBusiness-Focused SolutionsTransformational Leadership
Tech Stack
Tools & technologiesRuby on Rails
About the role
Key responsibilities & impact- Stand up 0-1 capabilities and rapidly scale platform capabilities for business use
- Drive value through infrastructure by delivering real-world use cases to market on new rails
- Craft jobs to be done for the platform and serve as the voice of the customer
- Build operational data quality tools spanning the full data lifecycle
- Build and scale novel entity resolution capabilities solving real-world business problems
- Create self-service and contribution capabilities scaling the customer data and permission ecosystem
- Create a modern graph platform centered on critical datasets
- Lead cross-functional teams through technical problem solving and organizational alignment
- Hire and coach Product Managers
Requirements
What you’ll need- Bachelor's degree in any field
- At least 7 years of Product Management experience
- Platform and systems thinking
- Strong product fundamentals with technical familiarity
- Ability to lead cross-functional groups through technical problem solving
- Experience partnering with cross-functional teams
- Ability to navigate ambiguous 0-1 spaces and bring people along on the journey
- Hands-on experience leveraging LLMs and AI agents to build, research, and deliver impact
- Strong track record of people management, including hiring and coaching Product Managers
- Experience translating business strategy and analysis into consumer-facing digital products (preferred)
- Capital One Product Framework proficiency across human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership areas
- No new employment authorization sponsorship available for this position
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them