Senior Director, Project Management – Bank Tech

Capital One

. Partner with leadership to design and refine long-term labor strategy .

Posted 9/18/2026full-timeRichmond • New York • United StatesSenior💰 $217,000 - $297,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management, Process Management, and Program Management, with a strong focus on organizational change and operational excellence. Proven ability to build partnerships across Finance, HR, and technology teams while delivering data-driven narratives and executive presentations.

Highest-signal resume keywords

Project ManagementPeople ManagementOrganizational ChangeStrategic DevelopmentTechnical Business Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementProgram ManagementComplex AnalysisCapacity PlanningOperational ExcellenceDecision-MakingGovernance FrameworksData-Driven NarrativesCross-Functional LeadershipRisk Management

Soft Skills

Critical ThinkingProblem SolvingCollaborationCommunicationAccountability

Certifications & Qualifications

Project Management Professional (PMP)LeanAgileSix Sigma

Industry Keywords

Financial ServicesEmployee JourneyTalent DeploymentBusiness PartnershipsOperational Rhythms

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Partner with leadership to design and refine long-term labor strategy
Ensure organizational structures, capacity planning, and talent deployment align with strategic priorities
Advocate for the employee journey by designing rituals, feedback loops, and governance frameworks
Establish operational rhythms, management standards, and meeting structures across teams
Eliminate friction, sharpen decision-making, and ensure accountability
Translate high-level business goals into scalable operational guidelines
Advise senior technology leaders on high-stakes proposals and strategic vision
Partner with Finance, HR, and Labor to align technology priorities with broader business outcomes
Build strong business partnerships and perform critical thinking, problem solving, and complex analysis
Develop executive-ready presentations and compelling data-driven narratives

Requirements

What you’ll need

Bachelor’s degree
At least 11 years of experience in Project Management, Process Management, or Program Management
At least 9 years of people management experience
No employer sponsorship or immigration-related support for employment authorization
Preferred: Master’s Degree or MBA
Preferred: 12+ years of project or program management experience
Preferred: 10+ years of people leadership experience
Preferred: 6+ years driving organizational change and operational excellence
Preferred: 5+ years leading cross-functional programs in risk
Preferred: 5+ years in strategy development
Preferred: 5+ years in technical business operations
Preferred: 3+ years in the financial services industry
Preferred: 3+ years partnering with engineering and product teams
Preferred: Project Management Professional (PMP), Lean, Agile, or Six Sigma certification

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants who require them