Senior Manager – Client Success Lead

Capital One

. Lead an Execution Manager and a team of project managers delivering Branded Card digital marketing and messaging campaigns .

Posted 10/26/2026full-timeUnited StatesSenior💰 $161,500 - $221,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, project management, and resource allocation within a marketing delivery framework. Proven ability to lead teams, foster high-performance cultures, and build strong relationships with stakeholders to drive successful campaign execution.

Highest-signal resume keywords

Project ManagementPeople ManagementStrategic PlanningCapacity PlanningPerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementStrategic PlanningData AnalysisPerformance MetricsResource ManagementCampaign ExecutionBacklog ManagementRoadmap DevelopmentContinuous ImprovementMarketing Delivery Framework

Soft Skills

Interpersonal CommunicationInfluencing StakeholdersTeam LeadershipProblem SolvingPresentation Skills

Tools & Technologies

AgileScrumJIRA

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreeMBA

Industry Keywords

Branded CardDigital MarketingMessaging CampaignsClient RelationshipsPerformance Insights

About the role

Key responsibilities & impact

Lead an Execution Manager and a team of project managers delivering Branded Card digital marketing and messaging campaigns
Serve as the primary point of contact for Card Business Segment Leadership within the Enterprise Marketing & Messaging Delivery team
Strategically oversee, manage, and align business intent and marketing and messaging initiatives within Branded Card
Coordinate campaign prioritization and execution with segment leadership, horizontal delivery leadership, and internal support teams
Ensure on-time and accurate campaign delivery and continuous improvement
Support team capacity management and lead resource discussions with the business segment
Foster a high-performance culture, develop talent, and ensure consistent project management excellence
Build relationships with segment leadership as a trusted marketing and messaging delivery advisor
Facilitate forums on performance, insights, priorities, and upcoming initiatives
Plan, prioritize, and refine strategic intent across delivery models
Serve as escalation point for business segment concerns
Initiate and lead continuous improvement projects
Partner with Capacity Planning and Resource Management to forecast and allocate resources
Oversee portfolio performance and reporting, including delivery metrics
Prepare and present Monthly Business Reviews, segment reviews, executive reviews, and client meeting content
Analyze and communicate segment-specific data to support data-driven decisions
Advise on platform roadmaps and technology changes affecting marketing delivery
Consult on platform development and align technology builds with marketing processes and delivery needs

Requirements

What you’ll need

Bachelor’s Degree, military experience, or at least 10 years of commensurate work experience
At least 5 years of Account Executive, Customer Success, Operations, or Project Management experience
At least 3 years of People Management experience
Preferred: Master’s Degree or MBA
Preferred: 8+ years of Project Management or Process Management experience
Preferred: 5+ years of People Management experience
Proven experience in strategic planning, prioritization, and execution within a marketing delivery framework
Excellent interpersonal, written, and verbal communication skills
Ability to influence cross-functional teams and stakeholders
Experience managing large-scale initiatives and building senior-level client relationships
Familiarity with project management tools and methodologies such as Agile, Scrum, and JIRA
Experience in capacity planning, resource management, and performance reporting frameworks
Experience managing backlogs, roadmaps, and cross-functional project prioritization
Proficiency analyzing data and performance metrics to drive continuous improvement and guide resource allocation
Ability to prepare and present insights for Monthly Business Reviews, executive reviews, and client meetings
Ability to proactively identify and mitigate risks, manage escalations, and address issues with candor and care
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them