Senior Manager – Client Success Lead

Capital One

. Lead an Execution Manager and team of project managers delivering Branded Card digital marketing and messaging campaigns .

Posted 10/26/2026full-timeUnited StatesSenior💰 $161,500 - $221,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, strategic planning, and resource management within a marketing delivery framework, while fostering high-performance team culture and building strong relationships with stakeholders.

Highest-signal resume keywords

Project ManagementPeople ManagementStrategic PlanningCapacity PlanningPerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance MetricsMarketing Delivery FrameworkProcess ManagementBacklog Management

Soft Skills

Interpersonal CommunicationInfluencing StakeholdersRisk MitigationEscalation Management

Tools & Technologies

AgileScrumJIRAProject Management Tools

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA

Industry Keywords

Branded CardDigital MarketingMessaging CampaignsContinuous Improvement

About the role

Key responsibilities & impact

Lead an Execution Manager and team of project managers delivering Branded Card digital marketing and messaging campaigns
Ensure on-time and accurate delivery of marketing and messaging campaigns
Serve as primary point of contact for Card Business Segment Leadership within the Enterprise Marketing & Messaging Delivery team
Strategically oversee, manage, and align business intent and marketing and messaging initiatives within Branded Card
Coordinate prioritization and execution of campaigns and continuous improvement projects with segment leadership, horizontal delivery leadership, and internal support teams
Maintain performance accountability and manage team capacity
Contribute to platform and technology roadmaps
Foster a high-performance culture, develop talent, and ensure consistent excellence
Build relationships with segment leadership as a trusted advisor and partner
Facilitate forums to share performance, insights, and upcoming priorities
Serve as escalation point for business segment concerns
Lead continuous improvement projects
Forecast and allocate resources with Capacity Planning and Resource Management
Oversee portfolio performance and reporting
Prepare and present Monthly Business Reviews, segment reviews, and delivery-performance content
Analyze and communicate segment data for continuous improvement and data-driven decisions
Advise on platform roadmap changes and marketing delivery adjustments
Consult on platform development and align technology builds with marketing processes and delivery needs

Requirements

What you’ll need

Bachelor’s Degree, Military experience, or at least 10 years of commensurate work experience
At least 5 years of Account Executive, Customer Success, Operations, or Project Management experience
At least 3 years of People Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Masters Degree or MBA
Preferred: 8+ years of Project Management or Process Management experience
Preferred: 5+ years of People Management experience
Proven experience in strategic planning, prioritization, and execution within a marketing delivery framework
Excellent interpersonal, written, and verbal communication skills
Experience influencing cross-functional teams and stakeholders
Experience managing large-scale initiatives and building senior-management-level client relationships
Familiarity with Agile, Scrum, JIRA, and project management tools and methodologies
Experience in capacity planning, resource management, and performance reporting frameworks
Experience managing backlogs, roadmaps, and cross-functional project prioritization
Proficiency analyzing data and performance metrics
Experience preparing and presenting insights for Monthly Business Reviews, executive reviews, and client meetings
Ability to identify and proactively mitigate risks
Experience managing escalations and addressing issues with candor and care

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them
Equal opportunity and non-discrimination protections
Drug-free workplace