Senior Manager, Content Design – Product Design

Capital One

. Lead the conversational design vision for the AI agent servicing experience .

Posted 10/7/2026full-timeUnited StatesSenior💰 $182,500 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content design, content strategy, and UX writing, with a strong focus on conversational design and human-centered methodologies. Proven ability to lead design projects, mentor teams, and collaborate effectively across product, technology, and business domains.

Highest-signal resume keywords

Content Design ExpertiseConversational DesignDesign System ContributionLeadership and MentoringData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content StrategyUX WritingSystems ThinkingLogic MappingContent GovernanceMicrocopy CreationContent AuditsTaxonomy DevelopmentHuman-Centered MethodologiesDigital Content Experience

Soft Skills

Problem SolvingCollaborationPresentation SkillsMentoringAdvocacy

Tools & Technologies

Figma

Industry Keywords

AI AgentCustomer ExperienceDesign Portfolio ManagementCross-Organizational CollaborationMarket Trends

About the role

Key responsibilities & impact

Lead the conversational design vision for the AI agent servicing experience
Create “golden dialogues” and map conversational journeys
Make AI interactions feel natural, transparent, and human
Co-create innovative solutions to complex customer and business problems
Drive product strategy and contribute to a high-performing design team culture
Craft compelling, accurate, and accessible digital content experiences
Create content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses
Lead, mentor, and consult with designers and advance the design discipline
Shape product direction and outcomes using content design expertise, user insights, and business understanding
Drive alignment across product, technology, and business partners
Advocate for human-centered methodologies across the portfolio
Manage the design portfolio, including pivoting, redirecting, and adjusting scope as needed
Own problem-solving approaches and balance competing interests and priorities
Engage cross-organizational expertise to advance workstream projects
Present work across organizational levels and job functions

Requirements

What you’ll need

At least 6 years of experience with content design, content strategy, or UX writing
At least 6 years of experience working with and contributing to an established design system
Strong portfolio demonstrating leadership, process, results, and impact
Strong background in conversation design
Experience training and monitoring LLMs
Experience with complex problem spaces requiring systems thinking and logic mapping
Established writing and user experience design expertise
Experience leading, mentoring, and consulting with others
Ability to apply data, research insights, design expertise, and human-centered methodologies
Strong knowledge of products, processes, customers, competitors, and broader market trends
Ability to collaborate with product, technology, business, and organizational partners
Ability to present work across levels and job functions
Preferred: at least 8 years of experience with content design, content strategy, or UX writing
Preferred: at least 8 years of experience collaborating with product, technology, and business partners
Preferred: experience leading design projects or teams
Preferred: proficiency in design and prototyping tools such as Figma
Preferred: experience working in heavily regulated, data-heavy problem spaces
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants who require them