Senior Manager, Process Management – Performance Marketing and Analytics

Capital One

. Build and advance the Well Managed agenda by setting strategic direction and designing a roadmap of targeted initiatives .

Posted 9/28/2026full-timeMcLean • Virginia • United StatesSenior💰 $149,000 - $187,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management and Process Management, with a strong focus on risk management, compliance, and audit processes. Proven ability to lead high-performing teams and collaborate with cross-functional stakeholders to drive strategic initiatives and process improvements.

Highest-signal resume keywords

Project ManagementProcess ManagementPeople ManagementRisk ManagementSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementAudit ManagementRisk AssessmentBusiness ContinuityControl EvaluationTesting and BuildsData AnalysisStrategic PlanningCross-Functional Team LeadershipStakeholder Engagement

Soft Skills

Influencing DecisionsPresentation SkillsCollaborationRelationship BuildingCommunication

Tools & Technologies

AI ToolsGeminiClaudeChatGPT

Certifications & Qualifications

Six SigmaLeanInternal COF BPMPMP Certification

Industry Keywords

ComplianceRisk ManagementAuditProcess Level AssessmentsEvent Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Build and advance the Well Managed agenda by setting strategic direction and designing a roadmap of targeted initiatives
Lead and develop a team of high-performing associates managing audits/exams, risk assessments, Process Level Assessments, business continuity, control evaluation, testing and builds, and process management/improvement
Partner with risk management, event management, and compliance teams to contain, recover, remediate, document, and prevent breakdowns
Support inbound and outbound acquisitions teams focused on search engine and social media marketing
Build and maintain relationships with key stakeholders and senior executives to influence decisions and alignment
Craft and deliver presentations to senior leaders
Design and implement strategic programs and initiatives strengthening process foundations, including L2 Process support and creation
Collaborate with business leaders, Risk Managers, Audit, Legal, Compliance, and intent partners
Gather insights from routines, data sources, and partners to inform strategic priorities

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 5 years of Project Management or Process Management Experience
At least 3 years of People Management Experience
Bachelor’s Degree or military experience (preferred)
Six Sigma, Lean, Internal COF BPM, or PMP Certification(s) (preferred)
6+ years of Project Management or Process Management Experience (preferred)
4+ years of People Management Experience (preferred)
4+ years of experience in risk management, compliance, or audit (preferred)
Experience leading cross-functional teams within a matrixed organization (preferred)
Experience supporting, partnering, and interacting with internal business clients (preferred)
Experience utilizing AI tools such as Gemini, Claude, or ChatGPT to create process efficiencies (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being